Indian Oil Corporation [IOC] Complaints & Reviews

Consumer number: 42864
Name: P Saravanan

Complaint:
I am P Saravanan, Scientist, Central Leather Research Institute residing at F2 Kalaimani apartment, 23 Gangai nagar First cross street, Velachery, Chennai 600 042. I am one of the consumers of Indane gas having connection with Muthu Gas agency, Vijayanagaram, Velachery, Chennai. My wife had booked for gas cylinder refill on 23rd December 2008. She was told by the personnel of the gas agency that cylinder will be delivered after 21 days from the date of last supply. On 11th December 2008 the last supply was made (Order number: 6839, receipt number: 6923 dated 11.12.2008, time 13.48). According to the 21 day period requirement for refill, the supply would have been made on 1st or 2nd of January 2009. When we called today (16th January 2009) morning we were told that the last refill was made on 19th December 2009 which was incorrect. When we asked even if that is true the refill supply would have been made by 9th or 10th January 2009. Then they replied that after 21 days of last refill plus 7 days they take for executing refill.

It is clear that the Muthu Gas Agency had failed to honor our request and further failed to fulfill their promise. Moreover they provide us with incorrect information such as date of last supply of cylinder etc. They were not consistent in indicating the likely date of supply. During our conversation, the today personnel at Muthu gas Agency replied irresponsibly and arrogantly. The personnel who attended our call refused to identify herself and suggested sarcastically to make compliant to Indane. This is a clear case of deficiency in service and causing hardship and anxiety to the customer.

I request you please look in to my complaint and make necessary action in this regard. I solicit you to provide me with the action taken in this regard. I hope suitable action would be taken to address the problem and prevent such deficiencies from happening in future. I expect you to take suitable action in 10 days so as not to force me from taking up this issue further.

P Saravanan

We have a gas connection from Anupam Gas Agency-Khandwa (M.P.) 450001. Our consumer no. is AG-78. We had booked for the gas cylinder on 21-10-09 with booking no. 4452. On calling 100 times the agency no one receives the call. This is the normal procedure every month. On personally going to the agency office the say that they have stopped the home delivery of the cylinder.

Pls get the cylinder delivered urgently.

I have not recieved the gas cylinder inspite of repeated calls. Gas agency is gauri enterprises. and my consumber number is 5464. They just drop the call without answering and are very rude.

Rajhans Gas Agency Indane Gas — non delivery of gas

My brother Mr. Chakravorty Upadhyay has Indane Gas connection No. 20944 from M/s Rajhans Gas Agency. He has booking his gas on[protected] but same has not delivered upto till date after repeated complaints.

Indane Gas — Non delivery of gas cylinder

SIR,

My brother Chakravorty Upadhyay had booked a cyllinder with M/S Rajhans Gas Agency, South Avenue, New Delhi on[protected]. His consumer number is 20944. After repeated telephonically complaints, the same is not delivered to me to till date.

please talk to proprietor mr khurana he is very nice man

SIR,

My brother in-law sameer khan had booked a cyllinder with M/S Rajhans Gas Agency, dwarka sec 18, New Delhi on 5-1-2011. His consumer number is 49780. Till date, the same is not delivered to me after repeated telephonically complaints but nobody heared my complaints. I request you to please look into the issue

Dear Sir,

I would like to inform you that Raj hans Gas Agency has not provided the home delivery of the LPG cylinder since begining.
All the consumers has to visit personally to book and issue a gas cylinder to the agency and they will took average time 1 hour to 1:30 hours to take the gas cylinder during monthly cycle.

We have to face lot's of problems and there are huge ques every day.

Pls start the service of Home Delivery asap.

On 29/9/09 I filled 3.09 litres of petrol @ Sai Enterprises 64 Jawaharlal Nehru Road, Ekkaduthangal, Chennai 97 and paid Rs 150 thru my Indian Oil Citi Bank card. I found that only 2 litres was filled, since already petrol was there it is not possible to prove it then and there.
There is also Shell bunk nearby since I hold Indian Oil card I thought o[censored]sing it is it a mistake? If I had filled in Shell I would have paid Rs 2 extra but I would have got full petrol and better service.
I request the IOC authorities to look into the matter discretely and salvage the pride of IOC the Indian fortune 500 company.

rohini enterprises/indane gas — delay in gas cylinder delivery

i had booked my gas no.10982 one month ago ( named on kumari neelam). but we haven"t got the delivery of the above mentioned
gas no. delivery. therefore i request you once again kindly make sure that the delivery may be done promptly.

Domestic Gas — Gas refilling not getting in time

We are customer from Siruguppa Bellary Karnataka.Krishna Gas agency.

We are facing lot of problem to book the gas for refilling. Here they kept rules that every booking for refilled gas after 45 days.After booking gas again to get the delivery of gas it takes 10 days. The people who pays Rs. 50 to 100 as a commission, without gas card and without booking, the gas will be delivered within 30 minutes.
Kindly go through this matter and take necessary action.
Regards,
Sanjay

Indane Gas — dely in delivery refill

i had booked a refill on dated 23.09.2008 but not delivered upto 27.09.2008. my connection no. is 6806

Domestic Gas — non attendance of complaint

I AM HAVING GAS CONNECTION FROM TANWAR GAS PITAMPURA AND THEY ARE NOT ATTENDING GAS LEAKAGE COMPLAINT

Domestic Gas — Non attending of phones

Could you give me the tel nos of the chief marketting officer
chennai region {domestic gas} where I can contact and vent out the diffuculties experienced in booking gas

Dear Sir/ Mam,
I have booked Gas No 18012 Chalan No 85 10 days before, still i did't received again booked chalan No 95 one week before still did't received. So pls issue me gas immediatly

Regards
S.Rengasamy
[protected]

i had booked a refill on dated 23.09.2008 but not delivered upto 27.09.2008. my connection no. is RG 759 in Rukmani Gas, Raipur

Indane Gas - Domestic — Distributor not attending Phone / just holding phone not responding

Guruprasad Indane Distributor in Pune (Aundh Road) is not lifting the phone for accepting the cylinder booking. by chance even if he picks up the phone, keep us in waiting indefinitly.

Previous complain numbers:- 20837 & 12563

Indane Gas — Delay in delivery of gas refill(Domestic)

My Consumer No. is RE 26925 and distributer Name is ROHINI ENTERPRISES,Naharpur,New Delhi.I have been facing lot of problem in getting the booked gas refill in time.I booked gas refill on Tel No. 1260 IVRS system on[protected] vide Request No. 4 at 6:56 AM but till now the gas refill has not been supplied.It is a frequent problem.Kindly look in to the matter urgently.
Thanks,
Mukesh Verma
Contact Nos. [protected] ,[protected],[protected]

Indane Gas - Domestic — delivery delay

Domestic gas booked on 19/11/09 on telephone no 1260, booking number 2 with Ananth Gas agency, HAL, Bangalore 560017. The agency phone numbers are 25230476, 25230459. The refill is delivered only when we call the office numbers and when a booking is made through the 24hr booking service.

Indane Gas — Delay in deliver of Refill

Our Indaen distributor stipulates minimum 23 days for booking from the date of previous delivery & another 20 days for delivery from the date of booking. Near about 45 days is taken to deliver another refill.
No family can manage with single cylinder for 45 days.They are forced to starve just because they are the consumers of Indane Gas.
I wanted to make a complaint. But, to my surprise I found toooooooo many people,(the sytem says already 1986 complaints are there) from different part of India have complainted about this but the company is passive. It is very strange. I think this can happen only in India where consumers are taken into task by Public sector companies.

indane, domestic gas — delay in delivery

Hello sir.
My booking was done on 24/02/10 and when again we inquired last week they told there is no booking. Again we did the booking. They dont accept the bookings over the phone. This is the third time I am giving the complaint to you.
I am thankful to you that you had taken the action for previous two complaints. But what is the use if every month I will have to send one complaint and then these people will work properly.We are having home delivery service even if we go to the agency and collect the cylinder from there then also they are charging Rs 8 extra. Now 35 days have been passed and we have not got the cylinder yet.
Kindly take the strict action because all people are facing the problem they might dont know how to get rid of it or the complaining procedure.

Sir,


My Connection no. 7689 associated with Narela Gas Agency at Narela, Delhi-40 and I booked gas on 26/02/2010 till date they are not delivered. I again complained your helpline on 06/03/2010 its complaint no. is 45599. Till today I did not get any replay from your side. So please look into this matter do the needful action for the public those who are facing with this type on complaints,

Thanks

Hello sir, i booked gas 17th sep 2010 they told after 10 days u'll get gas. but still i never get gas cylinder. 1st oct 2010 i went RAJESH GAS AGENCY they are told today u get gas but no use. and monday 4th oct 2010 i went same words. and today 5th oct 2010 the manager Mr. HEMANTH ( [protected] ) say here lorry driver and delivery boy mis_understanding so i never supply today i'll try 2moro.i tell u one think this RAJESH GAS AGENCY( MADHAVARAM, CH-60 ) VERY VERY VERY VERY BAD CUSTOMER SERVICE. plz cancel authority in that agency. K.Prakash, 87 B, 1st Main Road, M.M.D.A. Mathur,
Ch- 68.([protected])

My name is Tayub ahmed, I am an authorized gas connection holder of M/s Bedi Indane, B -43 Kartar Nagar, Main 3 1/2, Pusta Delhi -110053 .
My consumer number is 11114,
I have booked On 04-feb, 2010 for gas and the booking no is 56.
but till date ie. on[protected] they have'nt delived a cylinder to me.
I called several times but not able to get them, they will hardly take the phone
Last time i booked on 11 jan, 2010 and delivered on 18 jan, 2010
Every times i called many times and they are hardly to respond.
So sir please take necessary actions against the above mentioned Agency.
PLS PROVIDE MR. SATISH BEDI MOB. NO.-...
he is only 1 person who response me
Thanks and regards

TAYUB AHMED
C-1/601, gali no - 3,
2nd Pusta Sonia, Vihar Delhi - 110094.

PH. NO. [protected]

My name is Tayub ahmed, I am an authorized gas connection holder of M/s Bedi Indane, B -43 Kartar Nagar, Main 3 1/2, Pusta Delhi -110053 .
My consumer number is 11114,
I have booked On 04-feb, 2010 for gas and the booking no is 56.
but till date ie. on[protected] they have'nt delived a cylinder to me.
I called several times but not able to get them, they will hardly take the phone
Last time i booked on 11 jan, 2010 and delivered on 18 jan, 2010
Every times i called many times and they are hardly to respond.
So sir please take necessary actions against the above mentioned Agency.
PLS PROVIDE MR. SATISH BEDI MOB. NO.-...
he is only 1 person who response me
Thanks and regards

TAYUB AHMED
C-1/601, gali no - 3,
2nd Pusta Sonia, Vihar Delhi - 110094.

PH. NO. [protected]

My name is Suraj Parkash I am an authorized gas connection holder of M/s Bedi Indane, B -43 Kartar Nagar, Main 3 1/2, Pusta Delhi -110053 . My consumer number is 1376. i have booked for gas they have'nt delived a cylinder to me. when we phone several times regarding this, they will neither not take the phone nor tell us to come and take the cylinder .
my mobile no. is [protected]

Indian Oil Corporation (Roop Gas) — Delivery of Cylinder refill

From:- SP Singh (9187)

Gas booked. No delivery till date. Mr. VV Verma & Mr. Gridher, Officers of Indane Gas not responding.

Indian Oil Corporation Ltd. — ALLOTMENT OF TRANSACTION RIGHT

Sir,

I'm hvaing savings account in SBI Begusarai Branch No. 1502. Since last one month I've applied for Transaction right. I've applied in writing to Branch Manager on 08.08.08. But till date I've not been given the Transaction right. Due to this I'm facing lot of problem for e-Ticket through SBI savings account. Also, I'm unable to transfer my fund to other Bank account in case of any emergency as my family is staying at other location in Gujarat.

Please look into the matter and do the needful for my Transaction right at the earliest.

Regards,

K.C. PATEL
AC NO: [protected]

Dear Sir,
I am consumer of Indane gas. My connection number is 24081, resistered with ARYA GAS AGENCY, MUKHERJEE NAGAR, DELHI-110009. I booked my cylinder on 30th of january and so far I could get cylender. After enquirythe agency provided me irresponsible reply. Even They are not responding at the phone. It is my kind request to concentrate upon the issue and take proper action agaist such Agency in order to maintain diginity of consumer's right and Public Administration.
Thanking You,
Yours' Sincerely,
SUNIL GUPTA; [protected]/ [protected]

dear sir
mene[protected] ko gas book kari thi or aj[protected] abhi tak gas nahi aye hai mujhse kaha gaya k address dobara likhwao mene bata diya tab bhi koi responce nahi diya mera connection no hai. chandra prakash 6737. sri nath gas service[protected]banna devi g.t road aligarh sir kirpa karke meri samassya ka samadhan kare.
thanks

Dear Sir,

I have been trying to book my cylinder for the last 2-3 days, but I am unable to contact any of my distributor's numbers. Either the phones are ringing or busy or number temporairily out of service. No one bothers to pick it up if sometime it rings even in business hour.The mobile number has been provided is useless. It is either always switched off or Incoming facility is not available.I think they are doing this intentionally for the purpose of harassment or promoting black marketing.

Please get my complaint solved immediately and arrange to make the distributor pick up the phone to take the booking.

The agency is not giving proper service for the last so many days...but no step has been taken against them.

Distributor Details
[protected]-------
South End Gas Distributor
26/A Valley Park,
Garia,
Kolkata-700084
Nos :[protected]/3641/6115
mobile # :[protected]/[protected]
Please treat my mail as urgent and do the needful.

Dear sir,
I completely agree with what he has said. I never get through the nos they have provided even during business hours due to which am forced to book by visiting them.
Also they never provide gas before 12 to 15 days though they say 7 days.
I have a query in how many days can I book my 2nd cylinder after my last booking and in how many days are they supposed to provide us with a new cylinder after booking?
Thank you

I also fully agree with the complaint lodged by the gentlemen. It is irirating that though they have given so many phone numbers but none is working and it delays our booking. It is not possible to go personally for booking our request hence we were using this over telephone. But these days their system has detoriorated like anything.

I completely agree with the above comment. Since last 7-days, I'm trying to contact them at the number[protected]/3641/6115; No one bother to pick the call even the number 2430 6115 is out of order. Now coming to their cell number performance. Even no body pick the call at cell[protected]it remain switch off from infinite period, may God is knowing about the time). While number[protected] says, "The incoming call facility is not available".

I'm surprised, and belief even IOC guys are knowing the consumer support this Indane distributor is providing and how they are taking their consumer for granted. But no one is going to touch them.

Distributor Details
[protected]-------
South End Gas Distributor
26/A Valley Park,
Garia,
Kolkata-700084
Nos :[protected]/3641/6115
mobile # :[protected]/[protected]
Please treat my mail as urgent and do the needful.

I strongly agree and also want to complain against South End Gas Distributor. I am a customer with consumer # 32209 of Indane gas with this distributor. Their address is 26/A Valley Park, Garia, Kolkata - 70084

1// Whenever we try to call either they do not pick the telephone it will ringing continuously or for long time it is engaged. It was noticed personally at times when we visit the agency, they just keep the phone off the hook. It is very difficult to get the number.

2// After making the booking they are supposed to deliver the cylinder within 4days as per their commitment, but it is never delivered 8-10days even after reminding them several times.

Kindly do the needful on an urgent basis

Sir,
I am a consumer of Indane gas. My consumer No is CX21623847.. I am staying at Panchasakhanagar, Dumuduma Bhubaneswar, Odisha and my source of getting gas is from Global Indane, Panchsakhanagar, Bhubaneswar. I am facing difficulties to get gas cylinder from the agency. The agency proprietor is playing mischief to deliver the cylinder. In the mean while I have been registering for gas cylinder since 04.01.2017, but so far no cylinder has been dispatched. In this regard I had personally approached the Proprietor for twice. But he is taking false plea of door lock etc. Like me many of the consumers are facing same problem. We would be very happy, if he will be removed from proprietor list of Indane gas in supplying the gas to consumers. He may be directed strictly to deliver gas cylinder in time.
Yours faithfully consumer Smt. Renubala Panda

Dear Sir / Madam,
I Sri Siddhartha Dutta consumer no-A17651 at ANIRBAN ENTERPRISES Ramcharan sett Road Howrah-711104.
From beginning I collect my Cylender from there godown but few dayes latter they are stop the self delivery service then I take it home delivery at my younger brother's home because I was residing at 27/1, Baksara Road Howrah-711110 and there service was not available for home delivery at my residence.
There after my younger brother move awaya to Delhi for a lonng perrion and I was change my rental dewlleing place very sortly and for this reason I may not able to change my Ration Card.
Now I contact with my Delear for transfer of Delear or booking but they deny.
Please give give me way how I can booking my gas though I may not booking gas last Five years due to above problem.
Siddhartha Dutta
Consumer no-A17651
Address: 23/4/2, Nabanaritala 1st Bye Lane; P.O- Baksara, Howrah-711110

LPG Gas — not giving new gas connection

Sir, I have applied for new gas connection to farand gas service 26 DMalout on dec. 2007.But still i dont get my connection althouh connection in black can be purchased any time.whenever we contact them for connection they misbehave with us.please ask them to issue me anew gas connection .I shall be very thankful to you.

Indane LPG — not issue new connection

dear sir,
i apply for a new connection for lpg sylander in my town
mahwa to ur distributor MAHWA INDANE GAS SERVICE CODE NO.-
[protected] aprox six month before but still today i not receive my connection.
i complaint about this before 2 months but u not think about that.
so please forward this & solve this problem quickly.i am waiting for ur answer.
my mobile no. is - [protected]
thanks-

Indane Gas LPG New Connection — Indane Gas LPG New Connection

Dear concerned,

I Have applied for new LPG connection with below captioned
Distributer for indane of my area and they refused to provide me new connection by simply saying : connection not available, come by jan'09.
Vishal Gas Service, TIN No. [protected](GT Road Delhi-32)
Amar Gas Service, TIN No. [protected](Behari Col Delhi-32)
Toll free no. of indane are incorrect and web site is also not
opening up.

I will be grateful, if you can help me in solving my issue.

warm regards,
Dheeraj Gulati
I/9431, Naveen Shahdara,
Delhi-32.
Ph: [protected]

LPG — Gas connection not provided in time

Hi,
I have opted for a new LPG connection with Indane Gas Services (Gurgaon Gas Agency, Mehrauli Gurgaon Road, Sect-14, Gurgaon) 4-5 months back. At the time of booking, the officer sitting there told me that i'll get the connection within 15-20 days. He asked for certain mandatory documents which i provided. After that he started making the bills etc. I in between told him that I don't need a hot plate along with the cylinder as I already have one. He, in reply told that its not possible to provide a cylinder without purchasing a hot plate, and stopped the process there itself.

I then confirmed that its not mandatory to take a hot plate if you have a porper ISI marked at home, which i had. I again talked to that officer. At that time he told me that ok we'll perform a verification check at your residence for the same. I clearly told him that we will only be available on saturday and sunday, so please schedule the verification check on weekend.

There has not been any verification check since 5 months now. I am pissed off becoz of these services. I am sure if today i agree to buy that hot plate, i'll get a connection within 15 days without any verification.

Pathetic services and customer support. A total corruption is what i would say this is...

Request the senior authorities to take a action against this.

LPG — late issuing gas

sir
i have booked gas on 30.6.2009.but didn't get it now............. consumer no..6335
distributor's code.. 4544935... distributor's.name RAVINDIRA GAS AGENCIES... ANAYADY, SOORANAD. 690522

Indane Cooking Gas — Pathetic Service

I have been using their services for almost 3 years now because in our localoty they are the only Indane Gas provider. Several complains :

1. Pathetic Service. Rude behaviour. While taking booking requests, the ladies cut off the phone even before letting the customer complete their sentence. They say they would take at least 10 days to deliver the cylinder.

2. Even while getting the address changed they mandatorily make customers buy rubber tubes, even though they don't need it.

3. Delivery never on time. They expect people to be at home from 9 AM to 6 PM everyday until the cylinder is delivered.

4. They suddenly shifted their showroom to a new place called Boopasandra and changed all their phone numbers without informing the customers, making it really difficult for all o[censored]s to locate them. We had to go through several hardships for about 3 months because of this.

Pathetic Service !!!

I've been using indane connection all my life but only this agency, Vereresh Gas Agency (previously in Sanjay Nagar, now in Boopasandra) has made my life hell.

Indane Cooking Gas — Gas Leakage From Regulator Side

So many time we are try to contact emergency number but number not availabe and also service person number
So please do the needful imediately

sir
A. sain m.d complaint,

Dear sir
jagner indane gas service agra in up my co.no.j00343 booking date is on 11 jan 2010.pls sending home dilevery immediately and take action for this insinciere accrual agency
sir this agency is not serve all customers home dilevery so i m sending urs this matters kindely feel haeartely customer problem.
pls start home dilevery and take action .
yours faithfully
date:[protected] mahesh chand
jagner agra up
mo.no.[protected]

sadar
aapki seva main