Indian Oil Corporation [IOC] Complaints & Reviews

sir
i have INDANE gas connection from o.p agency . my consumer no is 8484 .most of the time they supply underweight cylinders .
PLEASE sir take some action against them

Dear sir
i have a gas connection from sushma gas(dealer of indane gas), kavery path, mansarovar, jaipur.
i m waiting for my gas cylender since last 50 days after booking date, my gas no s2145, i m facing a big problem due to this delay, i have made more then 50 calls there in last seven days but no respoce.
i m facing this problem every month since i have connection.
please do need full and help me

Thanks and Regars
Kundan singh
62, gali no 4, moti nagar
Queens road, Vaishali nagar
Jaipur(Rajasthan)

- 25.12.2009

THE MINISTRY OF PETROLIUM AND NATURAL GAS,
NEW DELHI.

I AM KRISHNAMURTHI P.V. A SENIOR CITIZEN AND HEART PATIENT HAVING TWO DAUGHTERS WITH MY FAMILY STAYING AT NO.10,RENGANATHASWAMY IIND STREET,LAKSHMIPURAM,CHROMEPET,CHENNAI-600044,LAND LINE NO.[protected].

ABOUT FEW DAYS BACK I HAVE TELEPHONED TO YOUR DELIHI OFFICE TO INFORM THE PROBLMES OF LPG HOUSE HOLD SUPPLIES BY TAS GAS AGENCY,173,G.S.T.ROAD,CHROMEPET,CHENNAI-600044-TELE NOS.[protected],22388200,22412121. I HAVE REGISTERED WITH THIS AGENCY LAST 20 YEARS AND GETTING SUPPLY THE GAS CYLINDERS FROM THEM REGULARLY.MY CUSTOMER NUMBER WITH THE AGENCY IS :5271. WHEN I CONTACTED UR OFFICE HAS INFORMED ME TO CONTACT TELE.NOS.
[protected],23386407 AND THEN CONTACTED THIS NUMBERS THEY INFORMED ME TO CONTACT MR.MANDAL ON[protected],WHO INFORMED ME TO SEND A FAX TO MINISTRY IN THIS REGARD.

WHY I AM SENDING THIS LETTER TO U IS SINCE INDIANE GAS CUSTOMER
SERVICE,INDIANE LPG CHENNAI MARKETING OR SENIOR OFFICERS DIDI
NOT TURN UP HEAR MY COMPLAINT.EVEN I HAVE CONTACTED MR.D S L PRASAD OF INDIANE GAS SUPPLY DEPT.HEAD,WHO IN TURNED MY REQUEST AND ASKED SEVERAL QUESTIONS AND DID NOT REPLY TO MY QUIRIES AND I HOPE ALL THE INDIAN GAS CHENNAI REGION LPG CONSUMER SUPPLY DEPARTMENTS ARE INFAV OUR OF WITH THE
DISTRIBUTORS ONLY. I HAVE BOOKED MY LPG REFILL ON 9.12.2009 AND GOT IT ONLY 25.12.2009 FROM THE AGENCY.

SHALL I ASK THE MINISTER WHETHR IS THERE ANY REALY SHORT OF
LPG GAS INDIANE SUPPLY TO HOUSE HODERS? THE AGENCY IS GETTING
6 TO 7 LOAD COMMERIAL GASES PER DAY BUT ONLY ONE LOAD OF HOUSE HOLD INDIANE GAS,DUE TO THIS I HAVE GET A CYLINDER FOR RS.600/-FROM OUTSIDE[THE AGENCY SUPPLIED TO CUSTOMER FROM THEM I GOT IT]

IF THE ABOVE AGENCY CANNOT COP UP THE SUPPLY TO CUSTOMERS KINDLY CHANGE TO SOME OTHER PARTY WHO CAN REGULARLY SUPPLY TO THE CUSTOMERS .

I HAVE CONTACTED MR RAVIBALA/PAULRAJ ,CHENNAI CUSTOMER CARE ALSO [TELE NOS.044-[protected]] ABOUT ¾ TIMES EVEN THEY DID NOT ANSER PROPERLY.

…………….2…………….

HENCE I REQUEST U ON BEHALF OF ALL THE CUSTOMERS OF TAS AGENCY,173,G.S.T.ROAD,CHROMEPET,CHENNAI-600044.TELE NUMBERS GIVEN ABOVE TO EITHER CHANGE THE AGENCY TO SOME OTHER PARTIES OR ASK THEM TO SUPPLY REGULARLY I.E.AFTER BOOKING WITHIN 7 DAYS
SINC E THEY ARE NOT GIVING PROPERLY REPLY WHEN THEY WILL SUPPLY?

KINDLY TAKE APROPRIATE ACTION ON CHENNAI REGION INDIANE OFFICE AND ALSO THE TAS GAS AGENCY AND A FEW LINE OF REPLY WILL BE APPRECIATED.

THANKING YOU,

KRISHNAMURTHI P.V.
MOBILE:91-[protected]

CC:DGM,LPG,INDIAN OIL CORPRN,CHENNAI,
MR.A.JANAKIRAMAN A.SDCSM,DIVN.OFFICE,RETAIL SALES,CHENNAI.
MR.B.BALARARIV,CH.AREA MANAGER,LPG AREA OFFICE,CHENNAI

dear sir
my name is Ambika Prasad Gautam . i am user in indian gass after 9 year. my costmar no is 854807.my indian gass depo in BCM colliery gass agency distributor no 03205673 . i am complend form field officer. the field officer is not received my phone and he say any problem you talk on your gass agency.

field officer's srivastava raighar (c.g. )
mb.[protected]

complaint costmar mb.no.-[protected]

sir
indane gas agency parasia in not suppling gas cylinder properly
they are maitaining a register for gas cylinder supply & booking
date I have booked on 28.11.2009 but i have not received gas cylinder till date my consumer no. is 15902


MEHMOOD KHAN
PENCH VALLY " B " TYPE QTR
PARASIA CHHINDWAR
CONSUMER NO 15902

We are experiencing numerous problems with Ajitha Gas Agency Villiwakkam, they dont supply gas at the correct time, when we tried calling them after 15 days (actual SLA is 10 days) they abrubtally disconnected the line, even for repeat calls they dont respond properly, when ever we asked the attendant about this she carelessly told me to contact her manager who might come after two hours. She also refused to provide me the phone number of him, when we asked for the transfer form they refused to provide that and told us to meet their Owner who will decide if they can provide it. They were really rude and atrocious.When we asked for the complaint book they refused to provide the same and told us we can do what ever we can and they never bother. We called the customer care and complained about this, for time being they told that they will deliver it the next day , but failed to do that. One full day was wasted since we were waiting for the Gas man to come, then the next day was almost wasted. We are sending this complaint as we trust on Justice and Law. I trust that ConsumerComplaints group will take care of my issue.
My Gas Number 27186 , my phone number :[protected]

it is being 15 days we have booked a gas cylinder but there is no revt from ur side.......................hy?????????????????

From: Shailesh A. Gandhi
8 – Shankheshwar Society,
Behind Water Tank,
Nr.Bileshwar Temple
Manjalpur 390011
Vadodara (Gujarat) 23/12/2009



To,
Mr. Chandan Dasgupta
Executive Director (Gas)
Indian Oil Corporation Ltd.,
Scope Complex Core-2,
Lodhi Road
New Delhi – 110 003
India


Sub: Regarding Delivery of Gas Bottle (Cylinder)
Consumer No.33237


Respected Sir,
I have Gas Cylinder Connection of your respected company from many years. I have Gas connection which falls under:

Distributor:

Baroda Central Co-Op. Soc. Ltd.
Apna Bazar , Mandvi
Vadodara -6

Tel: [protected], 2562071


It has been observed from several months that delivery of Gas Cylinder has been worsened. I have really been frusted from the distributor. I regret to inform you that I am getting delivery of Gas Bottle after almost 45 days.

I have 2 Gas bottle but unfortunately once the bottle finishes our distributor deny to book immediately they say u must book after 21 days. Even after booking delivery of such Bottle (Cylinder) comes after 12-15 days later. I have to do follow up even after booking

Gas delivery seems to be dark.

Gas bottle falls under necessity of a common man like supply of water and electricity.

I will be highly obliged if you could do me favor and see to it that delivery shall be prompt and fast.

I booked bottle 12/12/2009 but I have still not received delivery. Please look in to matter and solve my problem.


Kindly reply on email: [protected]@yahoo.com
Tel: [protected] Res:[protected].


From:

Shailesh A.Gandhi

My sister is a consumer of A.zarina begum, no: 20925, indane gas , north car street,chidambaram-608001.we are having two cylinder.Before two years ,we are return 1 cylinder,but they were refused it.Now they are asked us to handover the cylinder.unfortunately ,during we had shifted our home,lost it..Now what's the solution.. still we didnt get back our advance rs.900 from them.They were said to cancell our mother cylinder,she also a consumer of this gas stations..worst reply from the gas stations..
reply me as soon as possible..
expecting your favourable solution,
regards,
shahul hameed

I have a Indane Gas connection and our agency (Hem Gas Agency at tikona park, near Daryaganj) does not take refill requisition before 22days of last refill.

Want to know if there is any rule regading this or it is at the sole discretion of the Gas Agency to decide....as how come a supplier decide that the amount of cooking gas consumed by the people...

Moreover they do not reply on phone or otherise also....the service is erratic & biased..

looking forward for a reply from the principle company...

regards,
Sandeep Sharma.

Sir,
I have filled Petrol in my CAR MP-09-HE-6033 from one Indian oil dealer outlet for petrol M/s. Usharaj Urja, Mhow naka indore vide invoice no 6729 dtd. 23.12.2009 for Rs. 760.00 ( 15.2 Ltr. )

I earlier request to pump employee for bill without date. he was agreed before filling the fule but after filling the fule he produced me a bill with today's date .

After compalining to his pump manager Mr. Madan , his language was very abusing with me and not agreed for a bill without date.and finallly he said to me go eanywhere and comlaint , we never provided invoice without date.

after commting with me this type of behavoiur is regerted.

please look the matter and do the needful

Dear Sir,
We are having a Indane Gas Connection in My Father's Name (Ashok Kumar Chola) from Indane Gas agency , Kasganj(Distrcit Etha (earlier) now Kashiram nagar, Uttar Pradesh Zone II). Now My father is no more and My mother (Manorma Chola) wishes to transfer this connection in her name. Local Indane Gas agency owner Mr. Kamal Gupta is asking INR 1400/- to transfer the same
We are having HP Gas Connection also and for the same case HP Agency has charged around INR 250. Can you please guide me what are the right charges I should pay to him & help me to get this done.


Thanks & Regards'
VIkas Chola

Delay in supplying Lpg Date:- 22.12.2009

I am a consumer of Indian Oil gas . My consumer no.is 5112. The gas distributer's name is L.B. Gas Service at 32 East Ghosh Para Road, Authpur in North 24 Pargana District. The Distributor is not supplying cylinders in time. Approximately 22 to 25 days time is taking by the distributor to supply gas. Lastly I have booked for the L.P.G cylinder on 27.11.2009 but they did not give any Registration No. As the distributor did not suplly the cylinder till 22.12.2009, I have requested the Officer in charge of the Indane gas on 22.12.2009 over the telephone to look in to the matter. They told me the cylinder had been delivered on 19.12.2009. But I have not yet received the cylinder after a period of 25 days is elapsed from the date of booking of the cylinder. I therefore request to do the needful to enquire in the matter and to get the L.P.G cylinder as early as possible.

Thanking you
Yours truly,
MINA RANI DUTTA

Consumer No. 5112
Address:- “K.D.Complex” Flat No.A,
364 Basudebpur Road
Post:- Shyamnagar, Dist. North 24 Parganas
Pin :- 743127. MOBILE No. [protected]

my consumer no is24196.i have been facing problem in supply of domestic lpg gas from sona gas agency masudpur new delhi for the last several years. once i got water in the cylinder.i called the distributing agent mukesh of the above agency and he replaced the cylinder.this time it became horrible for me when i got gas not burning in the stove.this gas cylinder was supplied after 7 days of booking that too when i enquired of it.the person who dropped the cylinder did not get the counterfoil of receipt signed .when i asked for my signature he replied that counterfoil has already been signed. he gave me the cash receipt and left the door.the same cylinder is not burning .i lodged the complain the dealer on21 12 2009 he told to get it checked on22 12 2009 .but he did not send any person .SONA GAS AGENCY, Masudpur,vasantkunj new delhi isnot atall is reliable dealer.His monopoly is above all rules .is the govt.official of any worth use for suffering consumers. v k singh h/o usha singh

This gas agency in Greater Noida refuses to accept new application for connection. Their contact numbers are perenially busy and they purposely don't lift the phone.They give connections once people are ready to pay extra money for the same. Please take some action against this corrupt dealer.

Dear sir/mam,

From last five months we are getting Indan gas cylinder in loose condition. we have asked your distributer M/.Sahaj Enterprises regarding this. But they are not taking any action against this issue. we are paying full amount but getting gas 3-4 kg short.
Moreover , we are asked delivery boys about shortage of gas , they are commenting as " we are not filling gas in cylinder and we are delivering the cylinder as we getting from IOC".
So we as consumer , requesting you to please take immediate action against this type of issues.

thanking you

To 17th Dec.2009

Shri.Kutty, DGM (LPG),
Indian Oil Corporation, "Indian Oil Bhavan"
Mahatma Gandhi Road, Chennai, Tamil Nadu - 600034.

Subject: Request for empty cylinders, to Consumer Nos. 63419 and 63430, used by two families of my two sons, residing separately.

Dear Sir,

This has reference, to the telephonic talk had today with your good self.

To introduce myself, a retired Chief Engineer (Marine) and G.M.Tech, had served
on Rig "Sagar Laxmi", while sailing on M.T.Netaji Subhas Bose oil tanker.

As narrated to you, while living together we had our additional empty cylinder which
we surrendered in the safety angle. Now to get an empty cylinder for each connection,
for my son's family, it is found lot of formalities to be met and kept scarce. Hence I was
constrained to approach Mumbai Office, the Executive-Director's office and alas be
directed to your good office for compliance.

Now that you told me that only one empty cylinder can be released and one empty
cylinder after a month, need also a letter of request, hence this letter addressed to your
goodself, for addressing the issue and your doing the needful, for which I am obliged.

Request for empty cylinder, to Consumer Nos. 63419 and 63430, used by two family's
Of my two sons, residing separately at:-

1. Capt. Arun Chandran Peechulli 2. Mr.Ashok Chandran Peechulli(Nav.Offr.MN)
Block:"Kaustubh"Apartment No.B1/2, Block:"Kaustubh"Apartment No.B1/5,
(Ground Floor), 12th Cross Street, (Second Floor), 12th Cross Street,
Besant Nagar, CHENNAI-600090. Besant Nagar, CHENNAI-600090.
*Consumer No. 63419, *Consumer No. 63430,
in the name of:Dr. P. K. Chandran in the name of: Mrs. Chandri Chandran


Authorised Signatory Authorised Signatory


With best regards. Thanking you.
Sincerely yours,



Date Delivered Delivery Office
ET[protected]IN BESANTNAGAR 18/12/2009 GREAMS ROAD PO Movement

This is a complaint against Capt. Rakesh Sharama Gas Service Indane Maholi Road Mathura. On the receipt slip there is emergency numbers and customer helpline contacts are privided but none of the number is working i.e.(2363705 emergency no. & 2854749 IOC customer service cell). So not only me there are thousands of people who are suffering from the same problems and when i asked the complaint number from the agency he refused and then gave a number for compliant of agra and when i called that number i.e Dupty Manager IOCL SANJAY PALACE AGRA at [protected] he does not responded at all and i searched on net for contact details for complaint then i found customer helpline nos.[protected] on www.iocl.com but this no. is not in working. I personally visited the agency and booked a cylinder on 5/12/2009 he said that the cylinder will be delivered within 8 days but till today the cylinder is not delivered i am fully mentally harassed and need to know the rules and regulation regarding delivery of LPG cylinder Indane and want serious steps should be taken against this agency so that the people may stop suffering from these malpractices of LPG Gas Agencies and hope you will surely take some steps to solve out the problem.With great hopes i wrote this complaint to you and have full faiths that you will do something or other to solve out the problem.

I have a gas connection at RADHAKRISHNA INDANE agency ,Shop No 1, Sneha Kunj, Near Jambulkar Chowk, PUNE-411040.Customer no-2341.Normally we always find the phone busy when we try to call them to book the cylinder.On booking normally the agency people say is it will take atleast 8 days...but it further gets delayed by 3-5 days.Being working couples I always tell them to deliver the cylinder either on Sat/Sun.This time I had booked my cylinder on 2nd last week of Nov.My booking nuber was 3322.It has been 4 weeks I have not yet recieved my cylinder..I had called them four times during this period to remind them.First they said they had cancelled my booking as they found my house locked when they came to deliver.I told them that I had requested them to deliver on SAt or Sunday's only and on Sat/Sun not a single person had come to my home how can they cancel it.They then assured me that they would deliver it next Sat...this I am hearing for the past three weeks.Today(20th Dec) being a Sunday I had an emergency as I had to take my kid to hospital,I had given the book and empty cyclinder to the security man of my society so that in case if any gas delivery person comes they could take the same on my behalf.But my badluck, they came in my absence and didnot give it to the security person nor did they bothered to check with me.They left a message saying that yjey will deliver only to the owner and they can now deliver only after 7th or 8th of Jan.This is really annoying.First every Sat/Sun I waited for their delivery as they promised me the same.Now the reason for not delivering what they say is they can only handover the cylinder to the owner.The customer service cell I tried also doesnot work.Please look into this matter since it is now a month and no cylinder has been delivered.

respected sir,
i wanted to reactivate two of the consumer numbers named as
deepa panjwani,consumer no-28817 & nairain das,consumer no-20821
in vidya sagar gas agency,12-b,ram,a market,pitampura village,delhi-34.tel no[protected],27017449
so,kindly take my request.please do the need.
reply at:[protected]@yahoo.co.in
thanking you