Indian Oil Corporation [IOC] Complaints & Reviews

sir/madam
i was customer of HP gas in Mohalibut due to my transfer in rewari iwnt to transfer in Rewari But your Distributer not giving me the connetion from last 3 days i continuos visited there office but he says to me that
go to another agency i am facing very problem by this and their behavior to customer is also not good.please consider my problem
thanks

Hi,

I have booked my gas connection exactly 4 months back with M/S Sheetla Gas service pvt Ltd in Gurgaon and is still awaiting it. So far nothing with regards to this has been done and they are providing an answer of this being provided by approximately the month of March2009 i.e. in 9 months. Is it the normal time for getting a gas connection ?

Are we still in this much bad shape with respect to LPG although the crude price in international market has declined from $140 to $65.

I am not sure if this delay is normal or if they are bind with some timelines of providing this services to the public. It seems they are behaving in their own way and do not want to change.

I am looking forward to some legal actions in consumer court or similar authorities to take this forward for their irresponsible behaviour.

DEAR SIR,

SUB : POOR SERVICE OF "K-2 INTERNATIONAL", SARITA VIHAR
GAS AGENCY (INDANE GAS MY CONSUMER NO : 34575)

I WANT TO PUT ABOVE MATTER UNDER YOUR KNOWLEDGE THAT AM A CUSTOMER OF INDANE GAS SERVICE AND REGISTERED WITH "K-2 INTERNATIONAL", SARITA VIHAR, NEW DELHI.

THEY HAVE 5/6 TELEPHONE NUMBER TO BOOK THE GAS CYLINDER BUT ITS NOT EASY TO GET THE NUMBER AND MOST OF THE PHONE R CONTINUOUSLY BUSY . SO ITS VERY DIFFICULT TO BOOK THE GAS CYLINDER SECONDARY WHEN THEY DELIVER CYLINDER THEN CYLINDER WEIGHT IS LESS THEN 3KG THAN NORMAL WEIGHT OF CYLINDER. WE HAD SO MANY TIMES INFORM TO THEM BUT THEY R NOT TAKING ACTION NOR THEY CHANGE THE CYLENDER.

PLS ADVISE WHAT TO DO ??

TKS N RGDS
AJIT
+++

Dear Sir,
I am a customer of Indane Lpg Gas with consumer no-4355 in name of Trasarenu Saha..now I am really frustrated and irritated with the service and behaviour of my local gas dealer, address -Indo Tower, 25 Baikunthdham, Khajrana Rd, Near Anand Bazar, Indore, M.P.Till date they are not in a situation to give any proper answer, when I will get my another connection, though I have submitted my application as per rules and regulations.Whenever I enquire them about it, everytime they show their attitude and telling that next month I am suppose to get my double cylinder connection.When the next month will come God knows...!!they hardly deliver gas within the time limit they said...!!...so I am really get tired and sick...Can anyone help me out..?...Anyone listening or not...??..I am thinking to change my connection from Indane to HP...!!It's horrible...!!

I have a connection with Sridhar Gas Service, 11/4, Morrison First Street, Alandur, Chennai-600016. Consumer no is 29180.The distributor is refusing to supply refill stating that my wife has a connection with Sai Krupa Gas Agency, 298/3, 15th Avenue, Inner Ring Road, Ashok Nagar, Chennai-600083. He wants me to surrender that connection.
If we do that, we will be left with only 1 cylinder and how can we manage with that with the erratic and delayed supplies of refills.
I complained online to IOC about 2 days back and till date no reply has been received from them.
Kindly advise further action.

Subject: Improper Service of Raj Flames, Indane distributor, New Delhi.

Respected Sir,

I am an Indane customer for more than 25 years. During the past one decade we are being serviced by M/S Raj Flames, Shanti Market Rama Park, New Delhi. With a heavy heart, I am resorting to lodge a complaint about the indifferent behaviour of this particular service provider. Unfortunately, we could not contact them on telephone for the past 10 months as they never pick up. They insisted that we should go to the shop for booking the gas cylinder. I did venture once. It is really pathetic scene there. The front shutter is closed always and customers are required to go to rear side and stand in the Q for at least one hour for booking gas. The rear side is actually a nursery and the land is uneven and there is no shelter for the waiting customers. After reaching the counter one gets a very curt look and the people behind the counters, particularly one gentleman whose name I am not aware of, behave as if there doing a great favour for the sustenance of our lives. It may be mentioned that this area is one of the so called backward areas and people are used to live without so many proper facilities and infrastructure. But this kind o[censored]nfriendly behaviour, in fact, rude behaviour is not expected from a service provider that too from one of the largest Public Sector Undertakings. Never our booking on 1260 materialised from this Raj Flames. I am sure the paying customers deserve a small courtesy.

I do understand how ticklish to tame these people. Most of the people are local heavy weights and having equations with powers that be. But sir, a small effort from your side will do a lot for the scores of hapless customers. Please kindly make a visit to this place and see the conditions yourselves and listen to the customers available there. The service is also very poor. We never got a replacement before one week to ten days time after booking. Our friends other parts of Delhi say that they get replacements with in hours!!! Of course, we have a small problem. We are working couple and available only on holidays. We have in fact, got that written on our account slip. The people who bring the cylinders are aware of this.

Sir, I earnestly request your kind selves to go into this issue and take necessary remedial steps to improve the service conditions.

To day we went to that place and having faced them and upset, I resorted to lodge this complaint. Otherwise I am also one of those crores of Indians who accept every thing as fate. And a philosophy of “This is like this and will be like this and no body can save this “attitude. I am even a little sceptical that this complaint may boomerang on me.

With a fond hope that some body may act …………….


Yours sincerely,


(D.Sudhakar)

I, Vijay Chandra Paul, holding Indane Gas Reg No: 9873, face a hell lot of problems in booking gas every month. The Distributer near my residence is "Srinivasa Gas Agencies", Near Sushma Theatre, Vanasthali Puram - 500070. Ranga Reddy District. Andhra Pradesh. They Never pick up the telephone, either they keep aside the telephone receiver or they never lift for telephone booking. Everytime I have to go to their agency for booking the gas. If I complain with them regarding this issue, the distributors are very rude in responding to the consumers. They feel that as if they are distributing gas free of cost. Since yesterday morning I am trying to book gas over telephone, but I could not reach them over phone. Moreover, they close the agency before the closing time everyday. I feel that I have to change to another distributor to come out of this issue. I request you to please do the needful to me in this regard.

We have made compaint regarding Gas leak from Regulator continously last one week, Distributor Shiv shankar agencies, Porur, Chennai not responding to the complaint.
The distributor telephone no is always busy and if we go in person also there was poor response.
Even emergency situation like Gas leakage, Indane distributor reacts irresponsible and do not worry about the consumers safety.
Details:
Consumer No : 43561
Name : Giri
Distributor : Shiv shankar agencies, porur, chennai - 600 116
Details :Shivshankar Agencies Geetha Rajamahendran 13-B, Kunrathur Road, Poruru, Chennai[protected] [protected] [protected]@yahoo.com Gandhinathan .A [protected]@yahoo.co.in

This is regarding booking of LPG cylinders through Kalpana Gas Agency KPHB, Hyderabad. The agency is not attending the phone calls at all. To book the Gas you have to go to the agency office and then they will tell that the gas will arrive in a month or so. I hope IOC is listening and will take appropriate action to correct it.

I am resident of Manora, Washim District, in Maharashtra I don't have a gas connection hence I have been booked a new connection at chitlange gas agency, Mangrulpir, District - Washim, but they answerd we can't give you a new connection the another agency is chintamani gas agency, Digras, District-yavatmal is 20 k.m. from manora they also refused to give me a new connetion because we comes in Washim District, so both agency refused to give me a new connction, please help me to get new connection I am State Govt. Servent I am in need of gas connection

Thanking you
Yours Faithfully
Anand Patekar

Dear sir,
My name J A John xavier, My consumer no.20231 for LPG. Under Blue Flame Agency, Chennai 600 021(Telephone No.[protected]). For the past 6 months and more I have been harassed by this Gas Agency for getting my refill of LPG cylinder.
They inform us that for booking of refill cylinder 1.) I should wait for more than 25 days from the date of the receipt of the previous cylinder 2.) They supply the cylinder only after...

Sir,
I am a consumer of M/s. Sondhi Gas Agency, Saket, New Delhi (Consumer No.26296). I received a LPG cylinder against my booking on 25th October which was received short i.e. about 28 Kg. Besides the shortage, the Cylinder was leaking and the same was communicated to the Agency on 27th morning and they agreed to replace the cylinder within 2 hours time.

I regre to point out that till the time of wiriting this complaint neither any representative of the Agency visited my place nor replace the leaking cylinder.

initiation for Assistance for proper supply of cylinders and attending the complaints is highly appreciated.

I have had Indane Gas connection for the past twenty years. My consumer number is 22195 and address is Flat 6F, 82/9E Ballygunje Place, Kolkata-700019.

I am a senior citizen and remained away with my children in 2008 due to my ill-health. I had not ordered for gas in the past 10 months. But now I am back and need the gas cylinder very badly.

My gas distributor, Nedus Distributor of 10/1 Bondel Road, Kolkata 700019, code no 99141361 has disconnected my connection by saying that I no longer subscribe to the gas.

The distributor insists that I take a new connection.

This is clear harrassment.

Dear Sir,

I have been transferred from Thuckalay (Tamilnadu) to Kerala on official duty. I transferred my Bharat Gas connection to Pathanamthitta, my home dist.. As per their advise I contacted your outlet for a connection alongwith the transfer voucher as they had no outlet near to my home. However, I was informed the following by your outlet;

(i) i will be treated as a new customer only, with deposit requirement at the current rate
(ii)i must produce a proof of residence from state govt. revenue authorities (Ration Card, certificate from Taluk/Panchayat Office etc, )
(iii)proof of transfer as ordered by my employer.

Sir, I have been transferred to Kerala after a long span of 10 years and it is not possible for me to arrange for a residence proof from state Govt. authorities in the immediate future. However I have the following documents with me/I can produce the following documents as a proof of my residence;

(i)Insurance Policy issued by Life Insurance Corporation of India :issued in the year 2006
(ii)An employer's certificate stating my residential address.
(iii)transfer voucher issued by M/s Bharat Gas Ltd, Thuckalay Outlet.

I humbly request you to kindly clarify whether I would be able to obtain a LPG connection from your outlet at Aranmula, Pathanamthitta on the basis of the above documents ( LIC policy is acceptable as per the press release appeared in the HINDU some time back and the same is available in Bharat Gas's web site-kindly confirm). I am ready to make deposit as per your requirement.

Kindly treat the matter as urgent as I have been surviving without cooking gas for nearly two months.

Expecting your earliest attention in the matter

Yours faithfully
Vinodkumar V D
Vellappallil House
Malakkara PO
Chengannur Via, Edayaranmula
[protected]
[protected]

Sir/Madam,

Iam an Indane customer at Thattarambalam, Mavelikara, Kerala.My cust ID is 14666. I have been associated with Coral Agencies, Mavelikara, Kerala.[protected], 2303171)

I have booked for a gas cylinder on 15/09/08 and they supplied the same on 22/10/08. lack of intimation of supply we were not available at home.When I approached same day itself after 3pm directly to the above said distributors for immedeate delivery with my empty cylinder and they sent me back to my residence without delivering the filled cylinder.Again I contacted them on 24/10/08 and on 28/10/08 respectively for the same, but they told that they cannot give it. They will supply on later and didn't gave any confirmation. And more over the way of conversation to the customers is very poor and, in an irreverant manner. Even for booking also, customers have to keep on calling to their two lines ( they don't pick the call ontime), Kindly do the necessary action at the earliest and I want the acknowledgement to my mail id or to my below mentioned number.

Thanks and regards

Ammini Thankachen
Vanchitharayil House
Thattarambalam P O
Mavelikara, Kerala.690103
[protected]

Dear Sir,

My father Mr. S.C. Sharma (15/160 c-1 soronkatra shahganj, Agra U.P.)is a consumer since more than 18 years having C. No.- 'N-6374A' of 'Nishant Gas Service' 5/185-B, Ramnagar Shahganj Agra. Ph no.[protected]. Utter Pradesh.Since last year we are facing late LPG delivery problem several times.

we have booked the cylinder on date 01/08/08 last, we have been informed the date of delivery 18/08/08, but they didn't do it.
we took follow up but no positive result came out. today dt 27 Oct 08 we took follow up once more (17th time) from them, now we have been told the delivery date for tomorrow.

I do not know how a family can manage its cookings by a cylinder for such a long time. I want to brought this to the notice of appropriate indane authorities for looking into the matter.

Thanks & Regards
Nishant Dubey

Sub: How petty the PSUs under your Ministry can be?

Dear Sir,

I am an under privileged Senior citizen, having an INDANE LPG connection No 2884 being serviced by M/s Babu Agencies, Perumbavoor, Kerala.

Like all LPG consumer located in backward locations, elsewhere in the country, I too have my cup woes, filled by erratic, irregular & no supplies, under weighed cylinders etc., etc, Outside the town limits the LPG Agency send there trucks with refill cylinders, that are exchanged with empty ones, en-route the main roads. People like us who are in the interior cart our empty cylinders to the exchange point and wait for supplies that never arrive on the pre-fixed days. And we keep carting cylinders up & down till our luck strikes. Thus those that are privy to advance information on supply dates or having residence on the main road will have their supplies leaving us naïves to up & down carting of cylinders.
Having had enough of the travails I had been to the INDANE agency to-day and was very politely told by the Manager that he cannot help the supply position unless the country’s energy situation looks up, but he was quick to point out that my woes will continue till I transfer my connection from his agency to an HP gas agency, located at my village that alone has an exclusive mandate to service me. And he had displayed his advice in his notice board also.
When approached the so mandated agency Tharamol Agency, Koovappady, its Manager was also very sweet & polite, but regretted his inability to accept local transfers as somebody high up in the ladder in HP has told him not to accept local transfers as the revenue on local transfers is not lucrative enough for them. A fall out of Globalization I may add
Now I am thrown to an unenviable situation where two agencies under two public sector corporations of India are playing shylock with a senior citizen whose humble requirement is a LPG refill once in 40 days.
As I can see no way out of this impasse I am approaching you sir, to tell me which door’ if not yours I should knock, to get a legitimate LPG refill once in 40 days at this old age.

Yours truly

KR Rajendran



Sub: How petty the PSUs under your Ministry can be?

Dear Sir,

I am an under privileged Senior citizen, having an INDANE LPG connection No 2884 being serviced by M/s Babu Agencies, Perumbavoor, Kerala.

Like all LPG consumer located in backward locations, elsewhere in the country, I too have my cup woes, filled by erratic, irregular & no supplies, under weighed cylinders etc., etc, Outside the town limits the LPG Agency send there trucks with refill cylinders, that are exchanged with empty ones, en-route the main roads. People like us who are in the interior cart our empty cylinders to the exchange point and wait for supplies that never arrive on the pre-fixed days. And we keep carting cylinders up & down till our luck strikes. Thus those that are privy to advance information on supply dates or having residence on the main road will have their supplies leaving us naïves to up & down carting of cylinders.
Having had enough of the travails I had been to the INDANE agency to-day and was very politely told by the Manager that he cannot help the supply position unless the country’s energy situation looks up, but he was quick to point out that my woes will continue till I transfer my connection from his agency to an HP gas agency, located at my village that alone has an exclusive mandate to service me. And he had displayed his advice in his notice board also.
When approached the so mandated agency Tharamol Agency, Koovappady, its Manager was also very sweet & polite, but regretted his inability to accept local transfers as somebody high up in the ladder in HP has told him not to accept local transfers as the revenue on local transfers is not lucrative enough for them. A fall out of Globalization I may add
Now I am thrown to an unenviable situation where two agencies under two public sector corporations of India are playing shylock with a senior citizen whose humble requirement is a LPG refill once in 40 days.
As I can see no way out of this impasse I am approaching you sir, to tell me which door’ if not yours I should knock, to get a legitimate LPG refill once in 40 days at this old age.

Yours truly

KR Rajendran

I had applied for a refilled cylinder on 17.10.08 at Surjit Gas Agencies, R K Puram, Sector-6, near Delhi Jal Board, Delhi, Tel[protected] but the said cylinder is not yet delivered despite of repeated efforts but in vain.
Request you to intervene and assist us in getting the cylinder immediately.

The details of concumer is as follow.
Name of Consumer is Harkesh Kumar
Consumer Number - 49635
Address - Quarter no-40, Sector-6, R K Puram, Delhi - 110022.
Tel- [protected]

Thanks
Harkesh Kumar

I received my cylinder yesterday and realised that it was leaking. Since that moment i have been trying to call up my supply agency (Nangloi Gas Service, Nangloi, Delhi) but phones are continuously busy. Even the emergency and the Indane helpline numbers are not being answered.
Once it was attended with auto response system on 25611031 helpline number and complaint no.2 on 24th October'08 was allotted and disconnected thereafter. Since then, it has not been attended. After several trial, I got the number of Mr Kalicharan of this agency at around 8.10 pm and he responded by saying that call tomorrow in the office and lodge your compaint and not to worry. Even I gave him my consumer no.NG23321.

But till now, such as serious leakage problem is not attended.

May I request the concerned autohority to take some concrete steps to solve such problems.

Indane has the worst costumer care and service department.

To
Respected sir
I booked a gas cylinder on 21-10-08.
My customer no :55888 from VISHWAMBHARA ENTERPRISES, Shop no 40/1, Assaye road Banglore:560042.
When i went to agency to book a cylinder. The agency claims that their is shortage of staff so they asked me to come and collect the cylinder. We inform that we are ladies& i am senior citizen. How can a senior carry so heavy cylinder? They are not ready to listen. Isnt it the duty of he agency to supply gas refill cylinder at the customer residencial place.The agency also claimed that a customer extra money for the delivery boys to deliver the booked gas. The phonelines are being kept on hook. Why cannot be this agency be closed . Nearly full shivjinagar and other surronding area comes under this agency. The agency is not maintained well. Pls take some action against the agency. So it will help many consumer like me.
Change of address letter delivered to agency on 21-10-08
OLD ADDRESS: K-2 RBI staff qtrs osborne road Bangalore:560042.
NEW ADDRESS:L-4 RBI staff qtrs osborne road Bangalore:560042.
Thanking you
Yours sincerly
P.Vasundhra