Indian Oil Corporation [IOC] Complaints & Reviews

I am a LPG Indane customer with Jai Jawan Gas Agency, Delhi-Dwarka and my consumer Number is 29265. I have booked for a refile on 31.12.2007 under order No.5458 as informed by dealer. Even though it is nearing fifteen days, I did not get my refile from Indane (Indian Oil Corporation) dealer.
This is not for the first time that we are facing this problem, there is always an issue with the services of this dealer, i m really fed-up with dealing Indane.

THAT, THE CONSUMER NO-BM 2693 HAD TAKEN A REFILL FROM BIRSA MUNDA INDANE,BARGARH ON DT[protected].
WHEN I TRY TO CONNECT WITH THE REGULATOR IT DID NOT CONNECT WELL.
SO, I REGISTERED A COMPLAINT AT THE SAID DEALER ON THE VERY NEXT DAY.
FROM,THAT DAY I HAVE REGULARLY REMIND THEM ABOUT THE SAID PROBLEM AND TO SOLVE FOR THAT.
BUT,THEY ARE NOT RESPONDING TILL DATE FOR WHICH I AM FACING FINANCIAL LOSSES.
SO,KINDLY REQUEST YOU TO TAKE ACTION AS SOON AS POSSIBLE FOR WHICH I WILL BE OBLIGED.

I have shifted from Rohini to Paschim Vihar on[protected] and also shifted my Indane Gas connection. Now, I am registered with Kwick Gas Co., Jawala Heri Market, Paschim Vihar and my consumer No. is 24358. I requested for one gas cyclinder about 15 days ago. Since then, I have requested at least 4 times but every time I have received the reply that I will get the cyclinder tomorrow but till date no delivery has been made. Kindly look into the matter and do me a favour to intimate at A-6/100-C, Paschim Vihar, New Delhi.

I am consumer of O.P.AGENCY(INDANE COOKING GAS), 9-CSC NIRMAN VIHAR, DELHI - 110092.I have three member in my family but my gas cylinder empty in 12-14 days even using it for breakfast and dinner only. From last few months i am regularly checking my cylinder and everytime i have found water instead of gas. Even after my visit to the agency, no action has yet been taken. This is either the fault of GAS AGENCY or the DELIVERY MAN.Their Gas booking no.([protected],[protected]) also does'n work at the time of booking a gas cylinder and every time I have found it engaged. Kindly help me in this regard to solve my problem.

Consumer No. 0217 under Baruipur Gas Service, Kulpi Road, Ukilpara, 24-Prgs(S).Code no. 99023449
Gas was booked on 26/12/07. On inquiry I came to know that the delivery slip was issued on
9th Jan.08. But the Delivery Man did not deliver the cylinder till date(15.1.08). Every now
and then it is observed that the delivery man is doing tremendous malpractice causing
untimely delivery of cylinder. It is also evident that the said dealer has a clear conievance
with the delivery man. Please investigate the matter urgently and give a reply to my email address.

i am a customer of k.s.b. enterprises.hauz khas.new delhi-16.my consumer no. is- ks-7415.i have been trying to get through their phone no. for quite a long time.1 problem is that they never pick up the phone.and if by chance they picked up the phone they are least bothered to listen to us and busy doing other work.we have called them up 4 times till now and the gas has not been delivered.please try to look at this matter.it has really troubled us a lot.

Respected Sir/Madam,
We customer noR-45264 R/o 73, MIG DDa Flat Punjabi Bagh enclave ,Shiv Mandir Road ,Madipur Village ,New Delhi have a gas Connection with Ravinder Gas Agency at Paschim Vihar.This connection has two cylinders and we are an extended family of our old parents,a daughter and two o[censored]s .One cylinder even when used with full care lasts only for 19 days .We even check the weight before taking it from delivery man.
We had booked cylinder on 1st Jan 08 now one of our cylinder got over so we requested the agency to book the other cylinder today on 14th Jan 08.They refused saying that they cannot book it before 21 days and this not the first time they repeatedly do this .As of what we have information in case we have two cylinders on a single connection we can fill it before 21 days.On requesting them they behave rudely.
Around a month back I had also telephonically contacted your feild officer Ms geetanjali and told her about the samebut to no awail.
the worst had come beforewhen the people sitting on reception at the gas agency scolded us and said "if you want take the cylinder in blackfrom outside".We are facing this problem every winter when festive & marriages in Delhi begin.
Till now with a nuclear family things were not that difficult but with time it is worsening.The people from godown are openly selling cylinders in black but not supplying them.
You are requested to look in to this matter or we would be forced to move to court of law.

thanking You
Yours Truly
Anuradha Jain

Respect sir

i am consumer of Indane gas agency customer no : 27624 BLUE FLAMES north chennai royapuram this agancy supplied for every month delay for delivery all the customer i ask fast one year but not reply preparely alway told some reason actuly monthly 2 cylinder delivery but he is delivery for only 1 cylinder for 1 month that is also very very delay for supply my family members is 6 person this 1 cylinder not enough but not hear my compliant BLUE FLAMES agencies actuly take 30 to 35 days take time for 1 cylinder delivery please take necessary action

Dear Sir,
We have booked our gas cylinder against connection no. 1121 registered with M/s Kanwal Gas Agency(Indian Oil Company authorised distributer for indane gas). Today the same has been delivered to our residence at 1/92, old rajinder nagar, new delhi - 110060 and in the evening coming back from office , i checked up the cylinder weight on weighing machine and to my surprise it was only 26 Kg against the the gross weight of 29.4 kg mentioned on the body of cylinder. The seal of the cylinder is intact and I therefore request your goodself to conduct an enquiry into the supply of gas cylinder with less weight and also take corrective steps to replace the same with proper weight of cylinder.
s.k.mahajan
for J.R.Mahajan

Dear Sir,
we are from hyderabad . calling at 24612350 / 24742400 from past 72 hours continously to book an indian gas as we are one of the customer of them either the phone is engaged or either no one picking up the phone. is this the people of indian gas do with the customers in todays fast coming generation. i dnt know can u plz solve my problem my number is [protected].
and niether the site is opening as it mentioned in the slip supplied by them...plz will be helpfull from ur side.
thanks.
regards
Rajendar jain

To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029.

Kind Attention : Sales Officer/South Kolkata
Sub : Misbehaviour and harassment made by the LPG distributor of Indian Oil Co. Ltd.
Sir,
This is in regard to continue harrassment and misbehaviour meted out to me and my family by the Indane gas Distributor and thier deliveryman.

On comining to stay in Kolkata on transafer I took a connection of Cooking Gas from the Indane distrubutor M/s M.L.Bose Enterprise,52A Raja Dinenedra Street,Kolkata-700-009. I have been given consumor No.8379. I am having this connection since Sept.2007.

The distributor and his delivery boys demand extra money and since I have not paid them ;The delivery boy use abusive language in front of my family at my home and subsequently they have started not delivering the gas-Cylender in time to me.

On first delivery the person who had come to deliver the cylender at home asked for 50 Rs.extra which was actually over and above the price of the cylender;claiming that every body pays them like this.I clearly denied to pay any thing extra.The deliveryman started shouting and misbehaving. I some how showed him door and got rid of him.

On next delivery of cylender on[protected] the same person turned up and again asked for payment of "something out of my pleasure".This time round also I denied to pay any thing and the deliveryman said something in local dialect which I could make out as not a cheritable remark about my family. When the person left; I called up the office nomber of the above mentioned Indane Distributor and complained about the behaviour of the deliveryman. The distributor said that what is problem if I pay something I will always get quick delivery and the phone was banged.

This is third time;Which is on 8th January,2008 I booked the Gas Cylender for Home delivery on telephone.I was given the booking Nomber 1593.I had called up at around 11.30AM on 8th January and it is 12th January today.we have not received the delivery of the gas so far.

Through your good office I want to know that why I am not receiving the delivery of Gas-cylender so far?
and should I pay the deliveryman or Not? I request you to kindly look into the matter as whether the distributor has taken any action against the deliveryman.

I am deeply anguished and hapless at the attitude and behaviour of the Distributor and his deliveryman.
I requset you to kindly look into the matter.

Thanking You,

Yours Faithfully.
Kailash Dan Ratnoo,
Aayakar Niwas,Flat-1,
Type-IV,8th Floor,
Ultadanga Main Road,
Kolkata-67

sir i m regular customer of indane gas i want to what would be yhe cost of DBC connection

I have a single connection under the distributor named CANTONMENT GAS SERVICES, KOLKATA - 700028, WEST BENGAL. Since few days i am requesting them to give the transfer voucher as i have shifted to dum dum which comes under the distributor named Dum Dum Gas Agency. Kolkata - 700074. But my existing distributor does not cooperating with me. Now what can i do ?

hello sir,
my consumer number is 21138 is with sheela gas agency, near bara birwa, kanpur road, lucknow. I'd booked refil on 30/12/07 and is yet to receive the gas. Even the persons attending the calls are rude and use foul and indecent language even when talking to ladies. this has really shocked me and has forced me to look for change of brand. kindly look into the matter before you loose your esteemed customer.
thanks.

To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029

Ref:- Non- delivery of LPG cylinders by M/s Vaishnavi Indane Service, Sharma Market Dhurwa, Ranchi-834004


I work as a running staff in the Railways and most of the time I am away from my headquarter. Our indane gas distributor M/s Vaishnavi Indane Service, Sharma Market Dhurwa, Ranchi-834004, never supply indane gas to our home. The distributor treat us arbitarily and dictorily saying that there is no stock while, the distributor sales the gas cylinder in black. I have booked my gas cylinder since 18-10-07 but till date no cylinder have been delivered to my home. Being I running staff i am not able to arrange any cylinder for that my family is facing lots of problem.
My address is
House no-111, New Latma, Singhmore, Hatia
Ranchi-3
My consumer no is- VI 14266.
My TV no is 2408700, My SV no is 488372, dated 30-05-88
phone no[protected]

I resident of radhakunj, brij vihar, ghaziabad applied for new connection for indane gas connection in april’06, it has been passed approx. one year but till the date i went to surya nagar gas agency for asking about my connection i was surprised to hear the same answer every time that they r not issuing new connection, ask after one week. Sir it is very embarrassing situation for me that I am using my relative’s gas. Just tell me whether u r in a condition to issue a new connection or not, u r in a condition to provide not best but it’s ok, services to your customer or not. Should I apply for connection in another gas company i am in very need, please the concerned authorities take sincere step to solve not my but others problem also who those have applied for a new connection at your earliest and oblige.

i don't know whether u will consider complaint through net or not.

thanx

Posted:[protected] by P.Karthigayan [send email]
Gas Agencies Exploiting Public
[protected][protected][protected]
Dear Sir
Further to the above complaint , I have also experienced the same while getting my refil.
I booked the gas with Cooking gas agency,3A malaviya avenue 1st street,Thiruvanmiyur, Chennai 600041 on 8th Jan.
The gas was delivered on the same day .
There were two bills
1.for refill Rs 288.10 ,bill No.35477 dated 8/1/08
2.for VR (god only knows what does that mean) for Rs 40, bill no 2598 dated 8/1/08.
I was told that Rs40 is being charged for inspection of tube and regulator.I said I dont have any complaints and I dont want this service.
To this I was told if I dont pay, the gas cylinder will not be delivered.
Fearing repurcussion, I said I will pay under protest and I will move the case with consumer forum.
For just touching the tube , which took half a minute,I was made to pay Rs40.
I wrote in their copy of the bill,that i am paying this under protest an I will move the case with consumer forum.
I understand that many people have the same experience
This is nothing but exploiting the consumers for the services which otherwise should be done free of charge.
Will Indane explain this??
Yours sincerely
N.Venkataraman
[protected]
cnsumer No. 61703.

I have a indane gas connection on my father name.my father died few time back.how can i transfer this connection on my name.

Dear sir,
I am from kolkata my consumer no 8644.I tried lot but unable to book because of not attending call.And also I asked whether there should any charges for delivery? every time they asked.

July 10, 2007

Manojkumar S,
2/83, Udaya Park Society,
Panchavati, Gorwa,
Baroda – 390 016.
# Voice : (M) [protected] (O[protected]/6614155 ® [protected]

Chief Area Manager,
Indane Area Office,
IOCL, Navdeep Building,
Ashram Road,
Ahmedabad.

Dear Sir,

Sub. Complaint against Poor Service and Non delivery of LPG Domestic Gas.

I am a consumer of Indane LPG Domestic Gas Cylinder vide consumer No. 10531 with your distributor Bhagyodaya Gas Service, 8, New Shopping Centre, Petrochemical Township-P.O, Baroda – 380346. Since last several months, I am not getting my LPG Domestic Cylinder delivery even after giving the booking 20 to 30 days in advance. I have to do the constant follow up with them by phone and personally to visit their above address, and every time they are giving one or other excuses like LPG Truck Load has not come, stock is not there or we will send you by tomorrow etc. etc.

Secondly, whenever I do the follow up with them, they will tell me that your booking is very recent one referring the previous call made to them to enquire about my earlier booking. That means, they are either not registering the booking or changing their records to hide the delay in making the delivery.

Thirdly, almost all time, they are keeping away their phone receiver from the cradle and if I call from mobile to their number, I will get a message that “error in connection”. The person sitting in their office keeps on changing and will not get proper answer and the status of booking.

In the instant case, I have given them booking on 11th June 2007. They have not delivered the cylinder till 6th of July 2007 even after my several reminders over phone (after dialing long time) and personal visit to their above address. Many times, either I or my wife has to take leave and to visit their shop to enquire about the status of booking and take personal delivery of cylinder. Due to delay in delivery of LPG cylinder almost a month, our existing cylinder will consume totally and we have to either borrow cylinder from neighbors or go to hotel for food. You can imagine how much hard ship and mental and physical stress, we are undergoing to get a delivery of LPG cylinder since last one year due to this errant distributor.

I and my family fed up with the service of this distributor since last one year and I request you to kindly take appropriate action on them.

I also request you to kindly allow me to transfer above connection to your another dealer Gokul Gas Services, addressed at 6, Jalanand Township, Near Undera Jakatnaka, Refinery Road, Punchavti, Baroda, who is very much nearer to my residence.

Thanking you,

Sincerely yours,

MANOJKUMAR S
Encl : Copy of Domestic Customer Card and receipts.

CC : (1) Mr. A.M. Pillai, IOCL
January 8, 2008


Second Complaint
Manojkumar S,
2/83, Udaya Park Society,
Panchavati, Gorwa,
Baroda – 390 016.
# Voice : (M) [protected] (O[protected]/6614155 ® [protected]

Chief Area Manager,
Indane Area Office,
IOCL, Navdeep Building,
Ashram Road,
Ahmedabad.

Dear Sir,

Sub. Complaint against Poor Service and Non delivery of LPG Domestic Gas.

I am a consumer of Indane LPG Domestic Gas Cylinder vide consumer No. 10531 with your distributor Bhagyodaya Gas Service, 8, New Shopping Centre, Petrochemical Township-P.O, Baroda – 380346.

I have sent one complaint against above said dealer regarding above captioned subject on July 10, 2007. Based on my complaint. Mr. A.M. Pillai along with the owner of Bhagyodaya Gas Service visited to my residence and assured me that henceforth they will provide us the best service and on time delivery of cylinder etc. etc. Subsequent to that, they have never honored their commitment and never delivered me the cylinder on time. After that on each every occasion, I had complained to Mr. A.M. Pillai by phone and with his interference and support only they have delivered me the cylinder. I am very much thankful to him for understanding my difficulty and his timely help. But, this is not a permanent solution and it is not possible for me also to run around for the delivery of cylinder every now and then.

Hence, I request you to kindly take corrective action against the said leader and ensure us the smooth and timely delivery of cylinder.

I also request you to kindly allow me to transfer above connection to your another dealer Gokul Gas Services, addressed at 6, Jalanand Township, Near Undera Jakatnaka, Refinery Road, Punchavti, Baroda, who is very much nearer to my residence.

Thanking you,
Sincerely yours,

MANOJKUMAR S
Encl : Copy of earlier complaint

CC : (1) Mr. A.M. Pillai, IOCL
Chief Area Manager,