Indian Oil Corporation [IOC] Complaints & Reviews

To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029

Ref:- Non- delivery of LPG cylinders by M/s Vaishnavi Indane Service, Sharma Market Dhurwa, Ranchi-834004


I work as a running staff in the Railways and most of the time I am away from my headquarter. Our indane gas distributor M/s Vaishnavi Indane Service, Sharma Market Dhurwa, Ranchi-834004, never supply indane gas to our home. The distributor treat us arbitarily and dictorily saying that there is no stock while, the distributor sales the gas cylinder in black. I have booked my gas cylinder since 18-10-07 but till date no cylinder have been delivered to my home. Being I running staff i am not able to arrange any cylinder for that my family is facing lots of problem.
My address is
House no-111, New Latma, Singhmore, Hatia
Ranchi-3
My consumer no is- VI 14266.
My TV no is 2408700, My SV no is 488372, dated 30-05-88
phone no[protected]

I resident of radhakunj, brij vihar, ghaziabad applied for new connection for indane gas connection in april’06, it has been passed approx. one year but till the date i went to surya nagar gas agency for asking about my connection i was surprised to hear the same answer every time that they r not issuing new connection, ask after one week. Sir it is very embarrassing situation for me that I am using my relative’s gas. Just tell me whether u r in a condition to issue a new connection or not, u r in a condition to provide not best but it’s ok, services to your customer or not. Should I apply for connection in another gas company i am in very need, please the concerned authorities take sincere step to solve not my but others problem also who those have applied for a new connection at your earliest and oblige.

i don't know whether u will consider complaint through net or not.

thanx

Posted:[protected] by P.Karthigayan [send email]
Gas Agencies Exploiting Public
[protected][protected][protected]
Dear Sir
Further to the above complaint , I have also experienced the same while getting my refil.
I booked the gas with Cooking gas agency,3A malaviya avenue 1st street,Thiruvanmiyur, Chennai 600041 on 8th Jan.
The gas was delivered on the same day .
There were two bills
1.for refill Rs 288.10 ,bill No.35477 dated 8/1/08
2.for VR (god only knows what does that mean) for Rs 40, bill no 2598 dated 8/1/08.
I was told that Rs40 is being charged for inspection of tube and regulator.I said I dont have any complaints and I dont want this service.
To this I was told if I dont pay, the gas cylinder will not be delivered.
Fearing repurcussion, I said I will pay under protest and I will move the case with consumer forum.
For just touching the tube , which took half a minute,I was made to pay Rs40.
I wrote in their copy of the bill,that i am paying this under protest an I will move the case with consumer forum.
I understand that many people have the same experience
This is nothing but exploiting the consumers for the services which otherwise should be done free of charge.
Will Indane explain this??
Yours sincerely
N.Venkataraman
[protected]
cnsumer No. 61703.

I have a indane gas connection on my father name.my father died few time back.how can i transfer this connection on my name.

Dear sir,
I am from kolkata my consumer no 8644.I tried lot but unable to book because of not attending call.And also I asked whether there should any charges for delivery? every time they asked.

July 10, 2007

Manojkumar S,
2/83, Udaya Park Society,
Panchavati, Gorwa,
Baroda – 390 016.
# Voice : (M) [protected] (O[protected]/6614155 ® [protected]

Chief Area Manager,
Indane Area Office,
IOCL, Navdeep Building,
Ashram Road,
Ahmedabad.

Dear Sir,

Sub. Complaint against Poor Service and Non delivery of LPG Domestic Gas.

I am a consumer of Indane LPG Domestic Gas Cylinder vide consumer No. 10531 with your distributor Bhagyodaya Gas Service, 8, New Shopping Centre, Petrochemical Township-P.O, Baroda – 380346. Since last several months, I am not getting my LPG Domestic Cylinder delivery even after giving the booking 20 to 30 days in advance. I have to do the constant follow up with them by phone and personally to visit their above address, and every time they are giving one or other excuses like LPG Truck Load has not come, stock is not there or we will send you by tomorrow etc. etc.

Secondly, whenever I do the follow up with them, they will tell me that your booking is very recent one referring the previous call made to them to enquire about my earlier booking. That means, they are either not registering the booking or changing their records to hide the delay in making the delivery.

Thirdly, almost all time, they are keeping away their phone receiver from the cradle and if I call from mobile to their number, I will get a message that “error in connection”. The person sitting in their office keeps on changing and will not get proper answer and the status of booking.

In the instant case, I have given them booking on 11th June 2007. They have not delivered the cylinder till 6th of July 2007 even after my several reminders over phone (after dialing long time) and personal visit to their above address. Many times, either I or my wife has to take leave and to visit their shop to enquire about the status of booking and take personal delivery of cylinder. Due to delay in delivery of LPG cylinder almost a month, our existing cylinder will consume totally and we have to either borrow cylinder from neighbors or go to hotel for food. You can imagine how much hard ship and mental and physical stress, we are undergoing to get a delivery of LPG cylinder since last one year due to this errant distributor.

I and my family fed up with the service of this distributor since last one year and I request you to kindly take appropriate action on them.

I also request you to kindly allow me to transfer above connection to your another dealer Gokul Gas Services, addressed at 6, Jalanand Township, Near Undera Jakatnaka, Refinery Road, Punchavti, Baroda, who is very much nearer to my residence.

Thanking you,

Sincerely yours,

MANOJKUMAR S
Encl : Copy of Domestic Customer Card and receipts.

CC : (1) Mr. A.M. Pillai, IOCL
January 8, 2008


Second Complaint
Manojkumar S,
2/83, Udaya Park Society,
Panchavati, Gorwa,
Baroda – 390 016.
# Voice : (M) [protected] (O[protected]/6614155 ® [protected]

Chief Area Manager,
Indane Area Office,
IOCL, Navdeep Building,
Ashram Road,
Ahmedabad.

Dear Sir,

Sub. Complaint against Poor Service and Non delivery of LPG Domestic Gas.

I am a consumer of Indane LPG Domestic Gas Cylinder vide consumer No. 10531 with your distributor Bhagyodaya Gas Service, 8, New Shopping Centre, Petrochemical Township-P.O, Baroda – 380346.

I have sent one complaint against above said dealer regarding above captioned subject on July 10, 2007. Based on my complaint. Mr. A.M. Pillai along with the owner of Bhagyodaya Gas Service visited to my residence and assured me that henceforth they will provide us the best service and on time delivery of cylinder etc. etc. Subsequent to that, they have never honored their commitment and never delivered me the cylinder on time. After that on each every occasion, I had complained to Mr. A.M. Pillai by phone and with his interference and support only they have delivered me the cylinder. I am very much thankful to him for understanding my difficulty and his timely help. But, this is not a permanent solution and it is not possible for me also to run around for the delivery of cylinder every now and then.

Hence, I request you to kindly take corrective action against the said leader and ensure us the smooth and timely delivery of cylinder.

I also request you to kindly allow me to transfer above connection to your another dealer Gokul Gas Services, addressed at 6, Jalanand Township, Near Undera Jakatnaka, Refinery Road, Punchavti, Baroda, who is very much nearer to my residence.

Thanking you,
Sincerely yours,

MANOJKUMAR S
Encl : Copy of earlier complaint

CC : (1) Mr. A.M. Pillai, IOCL
Chief Area Manager,

I had approched Sheela gas agencies, Jp nagar 3rd phase, bangalore, authorised delears for indaine gas ( house use) , and since we have not bought the Gas stove ( complete package) from them rejected our application saying that we are already using gas, Even though all the compliences related to this was ok at time of verification , not ready to give us connection only because we r not purchasing gas stove from them.
Felt very helpless. pl. help.
Sheeba [protected].
Pradeep. [protected].

Sir,
My indane consumer registration no. is sr. no. wb[protected] of 14.03.06. But since last two years the dealer " Balaji indane" of P.O- Panchokote Raj, Kashipur, W.B. is not giving me connection on the ground that I am not purchasing oven from him

Faithfully Yours,
Pankaj Kumar Acharjee.
Vill + P.O- Arrah, Dist- Purulia. W.B.

sir, today i visted to m/s. sharma gas agency for booking of gas , but very surprised that, they told me, no booking here due to my gas no.1302 has been shifted to other agency i.e m/s neel kanth gas agency.sir, how is it possible , that without my permission my gas connection had been changed .and no intimation sent to me by the sharma gas agency. the neel kanth gas agency is very so gar i.e around 7 k.m. from my house . therefore,you are requested to kindly retained the gas connection with sharma gas agency insted of neelkanth gsa agency.

thanking yours
B.L.BANDOONI

sir i am holding the gas in the howrah gas service which is the distributer of indian gas . the staff of the company are refused to book the gas and told me to gate out from the office . i visit the office today and want to give the letter but they refused to take the letter also i am sending the copy of the letter to you . so please see the matter .

Date : 05.01.2008

To,
The Howrah Gas Service ,
11/1/4 Bhagaban Chatterjee Lane ,
P.O. Kadamtala ,
Howrah – 711101 .

Sub: Booking for the consumer no. 06234 .


Dear Sir ,

I Mr. Umesh Chand Tulsiyan holding the above gas in your office under the above cosumer no. 06234 . From 2 months I am making booking for refilling the gas in phone to you but till the date you are not taking the booking in the above consumer no. In between this I have call to you for more than 5 times , Yesterday on 04.01.2008 when I again call to you then you told me that you will not book my gas and cancelled the gas and you are not eligible for getting the gas. You asked me that come to your office with the identification and address proof of my .

After 2 month why you told this type of thing , without gas I am facing too much problem . While this gas connection in the above consumer is holding more than 20 years . This is nothing only the harassment which you done with me .

As you stated above , so I am personally coming to your office today with all the document which you have asked .

If after this you will not booked the gas then I may take legal action that will be contested at your risk and cost which please note .

Thanking You ,

Your’s Faithfully ,


Umesh Chand Tulsiyan
81 Chintamani Dey Road ,
Block – B , 2nd Floor , Flat no. 206 ,
Howrah – 711101 .

Encl : Xerox copy of Pan card , Passport , Ration card , Voter ID .

CC to : 1. G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai -400 051

2. IndianOil Bhavan,
2, Gariahat Road, South (Dhakuria)
Kolkata -700 068

3. Ministry of Petroliume & Gas
Govt. of India , New Delhi .

my consumer no 22344 name arvind jaiswal at colnel gas agency madanmahal jabalpur is forcibly sent in to dead account. i am regular customer. i am using other source of cooking medium like microwave etc and my wife children are at other place and i was out of station due to my sister marriage .Due to this my cosumption of gas is little bit slow. madam tandon is looking after the matter at jabalpur. my phone no. [protected].KINDLY REACTIVATE MY CONSUMER NO 22344 AT COLNEL GAS MADHAN MAHAL JABALPUR M.P.

As I have temporarily shifted my residence from my own residence and at their I do not reqire gas service I have not changed my connection therefore I have not booked my refil for more than 1 year. Now as I wanted refil I have contacted my dealer to book it they have replied me that they will come to my home foe cheking though neither there is any rule nor they ever chek it live customer. But to forcibly buy gas pipe and stove they are harrassing me.

Dear Sir,

We had been using the Indane Gas services since 1975 and had never faced any problem. I am very sorry to say that today when i called the Local Distributor in Phase V, Mohali the Lady on the phone said sorry I cannot book your Gas and put the phone down. Again i tried to cont the lady but the Tel No.[protected] was continiously busy i tried a lot after 45 min i.e at 1430 i am able to cont that lady I asked that lady to give a reason she said if you want to know the reason come to the office as i am busy attendeing other customer. I tried again then she replied that you have booked the last cyclinder on 23 and it was delivered on 10 of this month so we cannot book it before 3rd of next month. I requested that i have only two cyclinders the one you have delivered is about to finish that is why i am getting it book she again kept the phone without acknowledging my request.


I just want to know the criteria of Booking and after how many days one can book the Gas cyclinder.
And answer to what one should do if the one cyclinder is finished but it has not covered that much time period.

Kindly acknowledge the same.

With Regards,

Sunil Lawyee

do we have to pay the amount on the bill given for the domestic cylinder for home delivery or more. the delivery boys r asking for more than the bill amount.
and for how many days r u entitled to book the gas. is it for 21 days or 30 days. kindly respond immediately
they r harassing us. gas connection no is 20188 and is with kanaka durga gas agency guntur town ,andhra pradesh

I am a LPG Indane customer with M/s Serampore Multi-Purpose Samabay Samity Ltd.; 80, Mukherjeepara Lane; P.O. Serampore; Dist. Hooghly;West Bengal; PIN--712201; and my consumer Number is T02058.

I have booked personally for a refill on 11.12.2007, Vide Cash Memo No. 53014 & Serial No. 2762 & Order No. 2762 as usual . Even though it is nearing 22 days, I did not get my refill from Indane (Indian Oil Corporation) dealer. Today, 01.01.2007 I have booked another Vide Order No. 15, Dated 01.01.2008 & ask them to suply the previous one. They answered me in negative. Now, I & my family in trouble without cooking gas which is a very urgent & emergency for daily life.

I personally went there and reminded them about the supply of gas in regular basis but these went in vain. I am yet to get the gas. Service is very poor! I eagerly requesting you to supply me the same in urgent basis.

Thanking You,
Shibnath Khan

Sub: Extra money claimed in the name of inspection and forcing customers to buy private product (else LPG refill delayed) by gas agents supported by area manager, IOC, Chennai.
Ref: LPG Consumer Connection No.16680 Venkat Gas Agencies

Six months back a person from Venkat Gas Agencies called on us saying that he should check our connection. He got a match box from us lit the stove and after five minutes took a questionnaire filled it and claimed Rs.80.00 as Service Charges. Since, there was no service involved in that justifying the claim, we refused to pay. He immediately said that, we have to buy a tube (hose) from his agency with brand name Suraksha LPG hose; otherwise he will mark the questionnaire with statement saying that the tube is old. Since we bought the tube with five year warranty some two years back and it was sturdy and not having leaking problems we were shocked at his threat, and let him go without signing the questionnaire. We made a complaint to IOC over phone spending several call charges. The Area/Zonal manager (a lady) told us that we have to pay the service charges of Rs.80.00; and added that since the checking was not done during the previous year they charge two years charges. So, the service or checking was not the intention but collecting Rs.40/- per month under some head is their motive and apparently the IOC and its zonal/area managers are hand and glow in the show.

After this incident, we checked with our regular service person and replaced the existing tube even though it was sturdy and within the warranty period. We bought it for Rs.160/- (MRP is Rs.170). It has a Product Warranty for 5 years from the date of manufacture but IT DOES NOT have any record of the manufacturing date. But it says that we should preserve the warranty safely. Only the cover states that the product was produced during 06 2007. People will miss the cover and the print on the hose will erase while cleaning the kitchen top.


Now, just after six months, the gas agents once again say that we have to service our stove. Since we refused they delay our refill supply even after their assured five days. Since I am working in a distant place I tried to contact the area manager several times and wasted a good deal of call charge and finally spoke to a person who claimed as the next to the Area manager at No.[protected] ext.300. That person told me “you should fight with your agent and get the refill delivered”. Is this the righteous answer? Is this the purpose you are running a branch at Chennai to manage the LPG gas supply?

On enquiry I learnt that Suraksha Brand was manufactured in a company owned by retired senior staff of Indian Oil Corporation Ltd. By virtue of their influence in IOC they are using statements on the on the cover as “Indane Recommends” etc. The consumer bills as well as IOC staff advocate its usage. At the same time, they don’t say that it is a product of IOC. So, IOC’s goodwill is being used for promoting a private company. If Suraksha is the only safe hose then why other brands (they too carry ISI/ISO certification) are permitted in the market?

Please note that the Agencies are misusing their role and claiming extra money for no appreciable service. This undemocratic act is supported by IOC high officials in its Chennai branch. The government is giving good pay to its staff but still they are prepared to suffer the public in an undemocratic way.

P.KARTHIGAYAN,
Chennai.

Dear sir,

Kindly note that my customer number is B/17465 and my distributor is bagha jatin gas service , 31 Boroda Avenue, Kolkata : 700 084 (Ph No.[protected]. I like to inform you that i have deposited cash for new connection on 19th Dec 07.still i have not cereived my friest cylinder . Due to this,i am facinf a lot of problem and also i am not able light my oven in my house. Kindly note that when ever i call for the cylinder they are replay just sending .pl do someting that i can get red from this problem.

soumen.s.ganguly
garia sitalnaskar Road.
kol-84
cell-[protected].

Inspite of my complaint with the Tamilnadu Area Manager, Indane, LPG sales no action is taken and I am suffering for my domestic gas - Copy of complaint enclosed.

From: S.Doraiswamy
(Retd Joint General Manager, Tamilnadu Petrochemicals, Chennai)
Flat No: 45, “ Devi Arihant”
15, Dr. Nair Road,
T.Nagar, Chennai-600017.

To
The Area Manager, Tamil nadu, ([protected]@iocl.co.in)
LPG Sales Area
Indian Oil Corporation
500 Teynampet
Chennai

Sir,

I bring to your kind notice the following, for favorable instructions to the concerned, so that my troubles for getting a LPG Refill for my house will come to an end.

I have a twin cylinder connection No 15005, from your LPG gas distributor with M/s Vaishnavi gas Agency, T.Nagar, Chennai. Till recently I had no trouble in getting refills of LPG.

One day, one of the delivery boys from the agency had come for inspection of the stoves and the rubber tubing. At that time my neighbor’s flat lady had left her empty HP gas cylinder in our house requesting that we take delivery of her HP Gas Refill ordered by her since she will be away out of town for a few days on an emergency call.

The delivery boy on seeing the HP LPG cylinder has written down on his check sheet that one HP cylinder is also there and asked my wife to sign, which my wife innocently signed.

Based on the above checklist Ms Vaishnavi Gas agency is refusing to issue refills to me and demanding to surrender the HP connection, (which is not mine) and show the HP connection surrender note. Then alone they will issue further refills.

Presently I am undergoing lot of trouble asking somebody to book gas refills and take for my use.

I request you to personally intervene and instruct M/S Vaishnavi Gas Agency to start issuing refills to me.
Thanking you in anticipation for a favorable response.



S.Doraiswamy. 10th December 2007.

Dear Sir,
I am a consumer of Indane Gas provided by Indian Oil Corp. My consumer no. is 3347. The name of the agency who supply refilled gas cylinder to me is Vimal Gas, Trimurty Nagar, Nagpur. There is inordinate delay in supply of gas cylinder by the agency. Even after repeated telephones to them they do not book your order. I had registered demand for refilled gas cylinder on 15.12.07 and they promissed to supply gas within a week. But when I telephoned them after 12 days they told me that demand has been registered only on 25.12.07 and promissed to supply cylinder within 3 days. however, the cylinder is not supplied till 02.01.08. Telephone calls made to the agency are not even replied.

M/S VIGNESWAR GAS AGENCY SITUATED AT RAILOR NAGAR, MADURAI ARE VIOLATING ALL STATUTORY AS WELL AS RULES AND REGULATIONS OF CONSUMERS AS GIVEN BELOW
1) THE GODOWN IS SITUATED IN A THICKLY POPULATED RESIDENTIAL AREA, WHICH IS HAZARDOUS FOR THE LIFE OF INNOCENT RESIDENTS IN CASE OF ANY LEAKAGE ETC..

2) CONSUMERS ARE DENIED TO CONTACT THE AGENCY FOR BOOKING THE REFILLS OVER PHONE, SINCE ALL THE THREE PHONE CONNECTIONS ARE NOT ALL ANSWERED, BUT RINGING IS GOING ON WHICH CURTAILS THE RIGHT OF CONSUMERS DUE TO THE VOLUNTARY DENIAL OF BOOKINGS.

3)CONSUMERS ARE NOT ALLOWED TO BOOK THE REFILL BEFORE 25 DAYS OF SUPPLY OF REFILL. THAT TOO THEY ARE ALLOWING TO BOOK REFILL ONLY AFTER 25 DAYS FROM THE DATE OF DELIVERY OF THE REFILL BY THEM.. EVENTHOUGH 2 CYLINDERS ARE ALLOWED TO CONSUMERS, THEY ARE NOT ALLOWED TO BOOK THE REFILLS USING THIS CONDITIONAL WAIT OF 25 DAYS FROM THE DATE OF DELIVERY OF CYLINDER.
4) THERE IS NO TIME FRAME FOR DELIVERY AFTER BOOKING THE REFILLS. THEY ARE TAKING 10 DAYS TO EVEN 20 DAYS FOR SUPPLY.

5) THE AGENCY IS VIOLATING ALL THE NORMS REQUIRED FOR A GAS AGENCY.. THEY ARE THREATENING THE CONSUMERS IN CASE OF DEMAND..

PL TAKE SUITABLE ACTION BY CANCELLING THE LICENSE/AGENCY AND ADDRESS THE GRIEVANCES OF CONSUMERS RIGHTS.