Indian Post Payment Bank — Transection is failed but money cut from my account

Address:Payagpur Tehsil, Bahraich, Munna paan bhandaar in bhoopganj
Website:www.post payment bank

I send money from my bank account, but reaciver didn't get the money and i got a transection failure, but money was cut from my account,
At :- 29/12/2022 9:16 am
Refrence no. :- 60451019521672285699154489996
Refrence I'd :[protected]
And i reached at bank but no response from them, i mailed them but not response
I tried to call them but no response
So I came here ! Please help me to get my money back, ammount was 5000Rs.
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    Payagpur Tehsil, Bahraich, Munna paan bhandaar in bhoopganj
    India
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