Indian Post Payment Bank — Transection is successful but money didnt get reaciver then in transection section it's showing failure

Address:	Bahraich Uttar Pradesh
Website:	www.indianpostpayemnt.bank

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I send money from my bank account, but reaciver didn't get the money and i got a transection failure, but money was cut from my account,
At :- 29/12/2022 9:16 am
Refrence no. :- 60451019521672285699154489996
Refrence I'd :[protected]
And i reached at bank but no response from them, i mailed them but not response
I tried to call them but no response
So I came here ! Please help me to get my money back, ammount was 5000Rs.