| Address: | Surat, Gujarat, 395017 | | Website: | indianterrain.com |
I bought a brand new t-shirt from the clothing company, indian terrain based out of chennai.
Details of purchase:
The purchase was made in march 2018 from a local retailer (G3) in surat for a sum of inr 1, 100. After just one wash, the t-shirt lost it's shape completely and has become unwearable.
Details of complaint:
I logged a formal complaint with indian terrain on june 19, 2018 on their instagram account and received a response a week later on june 25, 2018 wherein they asked me to share my contact information with them. I shared my information with them the same day they requested it. On june 29, 2018 indian terrain came back with another question as to where i bought the t-shirt from and i provided them the precise details of the store along with the location information. Since this exchange, i have not heard back from them despite sending them multiple messages in july and august.
Desirable resolution:
Refund for defective product
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