Indian Tvs — Received a malfunctioning tvs jupiter 125 vehicle I need replacement or refund immediately.

Address:	22, Hosur Rd, opp. hanuman temple, Sidharata Colony, Madiwala, Koramangala 2nd Block, Koramangala, Bengaluru, Karnataka 560068
Website:	[email protected]

On Sunday, 30th April 2023, I had booked an TVS Jupiter 125 top variant on by paying full cash to (Sales, TVS authorised showroom 'Indian TVS, [protected]@gmail.com, 22, Hosur Rda, opp. hanuman temple, Sidharata Colony, Madiwala, Koramangala 2nd Block, Koramangala, Bengaluru, Karnataka 560068').
I got the vehicle on evening 6 pm, but the registration was pending which was completed on, On when I started the vehicle for the first time in morning again the ISG malfunction light is on and the intelligent stop and go feature doesn't work when the ISG light is on, when i visited and contacted the TVS showroom person salesman Mr. Das he said it's nothing to worry about, it will automatically turn off after 3-4 kms riding, I told him in the Vehicle manual it is written if the ISG malfunction light shows up we should immediately get it checked with Authorized Service Center, I insisted him to get it checked with the service center, Later together we visited the service center and Mr.Das showed the vehicle to the service engineer, Griyappa who then rose the throttle to max capacity 2-3 times and after that the light went off, then they handed over the vehicle to me saying it's nothing it will go away. I believed the same and came back to my house then the next day on when i started my vehicle the same issue was there so i contact TVS customer care and informed them about the issue they registered the complaint via grievance no. and told me to wait for the service call, later that same day from Mr Das called me up and enquired about the same and he told me to come to service center the next day, which i did visit and they tore apart all the parts and checked and took it to test drive and came back saying they have updated the firmware and the issue is solved but to my surprise on the same day evening i got the same issue of ISG malfunction light and also the PWR light is turning on in idle condition, also accelerating is not smooth as before it jurkeS when accelerating, and the rear mudguard is making lot of vibration and noise when rear brakes are applied.

I am fed-up with this malfunctioning vehicle i hereby request the TVS company to either replace my vehicle with a new working one or refund my money back immediately.

Else i will be taking up this matter in the court, for cheating me by delivering a malfunctioning vehicle by TVS company.

KMS run when problem started : 4 Kms
Area pin code: 560068

Regards,
Pradeep Pandey
Bangalore