Indianoil Xtrarewards — points reward at m/s om krishna petroleum surat

Address:

Surat, Gujarat, 395007

Ioc has provided xtrarewards card.
Routinely i use that card. Number of times points redemption is done. But my experience with about petrol pump is very very bad.
Staff with nozzle are very lazy lethargic non friendly non co-operative specially diesel outlet. They are not ready to do their job for the customers.
I went there, diesel was purchased. Asked for the points reward.
Bluntly refused, said it's not my duty, if you want points go to counter. I will not do that.
There is not enough space at the petrol pump to park any vehicle.
I asked for the sales person in charge. The manager came. The same reply. It's company's marketing, we cannot help you. Mr. Vinod and mr. Rohit were there, as per their introduction.

Asked for the owner mobile number. He provided the number with name mr. Kantibhai.
Gave him a ring. But unfortunately the same answer with addition, company is not providing anything to us for such service. We cannot spare our staff for such type of company's promotional activity.
So my query to your good office is that
Whether the petrol pump holder should rather must provide such service to the customer or not?
Hope to have reply - response for the same.
My card no. Is [protected]