IndiaRush / Arnit Retail — Cheating of india rush - return of amount against order[protected].

Address:	New Delhi, Delhi, 700156
Website:	www.indiarush.com

Dear mr. Rahi jain and rita sharma maam,

I have tried to contact your team more than 100 times but every time your team is cutting of my phone.

Sir/ maam,
I really need your help on my below mentioned complain as due to some issues with return receipt information made by courier team i have to suffer a loss of amount 700rs. Also note that i have reattached the mail for your reference also attached the trail mail which i have been sending to your team for reply.

As your team failed to reply and help me, i have to write this mail to you. Hope you understand the situation and help me.

Please note that i have returned both the styles product ir110_14oct15-sty-8805 and (Ir110_01apr16-sty-mandirapink-a1 to excom express team kolkata as per the return request details received from excom express kolkata against product ir110_14oct15-sty-8805 and (Ir110_01apr16-sty-mandirapink-a1 please find the below attached.Inline image 1
As i am working women and stays alone in kolkata. I asked them to do the pick on staurday that is[protected]. On the very same day i got call from excom express kolkata that they will do the pick up on sunday that is 12-06-16 as if convenient to me. And on the same day evening 10-06-16 i received a sms from excom express kolkata team that the 1st return pick attempt was unsuccessful please find the below for your reference.
Inline image 2

Then i called up excom express delhi team and informed that there team has only confirmed me that they will come for pick up on 11-06-16. So, how they can send me a message saying that the 1st attempt for pick up was not successful. Excom express delhi team said sorry for the inconvenience and said the pick up will be done on monday that is 13-06-16. As told you earlier i am working women, i handover my parcel containg both the products ir110_14oct15-sty-8805 and (Ir110_01apr16-sty-mandirapink-a1 to my neighbor and asked them to receive the return receipt against the same from the courier guy. When in the evening i received the return receipt from my neighbor i realize that the excom express kolkata team has given me only return receipt against one article and has picked up both the articles please find the below attached image for your reference.
Inline image 3
Then again immediately i called up to pick up guy and asked that in havn't received the other receipt. The person told me to call excom express delhi and file a complaint against the same to get return receipt for 2nd article. When l call excom express delhi office they provided me the excom express kolkata manager no. That is [protected] mr. Srikanta ghosh. I immediately call him and explained him the situation what has happened, he said that he will check the parcel himself and will confirm wheteher he has received both the products ir110_14oct15-sty-8805 and (Ir110_01apr16-sty-mandirapink-a1 or not. At 1.00 pm on 14-06-16 i called him again regarding my parcel details he confirms me that he has received both the articles and forwarding the both the article to its respective dealer through excom express and the awb no. For the same are[protected] and[protected].

After getting an awb no. Against both the articles i call up india rush team and has a talk with mr. Alok thakur and had explained him the whole situation and asked him for cooperation to get the credit against both the article as i have already handover both the products ir110_14oct15-sty-8805 and (Ir110_01apr16-sty-mandirapink-a1. He asked me to write a mail to india rush team with putting all the details which is mentioned in the below trail mail and he will forward this issue to india rush team and team will definitely help me on the same. Unfortunately after putting so much effort and follow up with so many people i received a disappointing mail from india rush team yesterday stating that they only except only one article return request and the other request they cancelled but the dealer has received both the articles back. Please find the below attached delivery status against product ir110_14oct15-sty-8805 and (Ir110_01apr16-sty-mandirapink-a1 inline image 4
Inline image 5

Please note that i will really appreciate, if you go through the whole matter in a positive way and refund my money for both the products as what i have received from excom express i have already uploaded the same also, for any information you can call me on [protected] also you can call mr. Srikanta ghosh for cross checking about the delivery of both products to the respective dealer.

Hoping for your positive cooperation on the same.
Divya