[Resolved] IndiaRush / Arnit Retail — My order No.[protected] for one black and pink poly silk saree | |||||
Hi ! This is to inform you that i have just received my order No.[protected] of a black n pink poly silk saree cost of which was charged at 1794/- including shipping charges. And i am very very disappointed when i opened my delivery and what was inside ! Surely this was not what i had ordered ! The very colour is different black looking like grey and the pink was NOT the pink shown in the picture.! Also i understand on being queried the blouse was supposed to be BLACK, but another totally different colour of PINK material is inside which is sent as blouse piece !! How can you people do this and make he public fools !! Shame on you India Rush ! Yours is definitely a FAKE company. Tried contacting customer care on the given # but made to hold indefinitely with no response. And then to be informed, on contacting you by email, that i need to send back the order untampered, submit my courier receipt and then you people will EXCHANGE my purchase NOT refund my cash ! Down right cheats ! Never ever again to place another order on you ! Mitzi Satur Phone [protected] Was this information helpful? | |||||
Aug 13, 2017 Complaint marked as Resolved IndiaRush / Arnit Retail customer support has been notified about the posted complaint. Verified Support Jul 08, 2017 IndiaRush / Arnit Retail Customer Care's response Dear Mitzi, We apologize for the inconvenience caused to you. At IndiaRush.com we try to give best services to our customers. Regarding order#[protected] We would like to inform you that your return request is approved from our end & we request you to kindly ship the product through your own courier and share us the tracking details along with the courier receipt within 7 days of return approval for us to check and process further. We also request you to kindly update the bank details by login to your indiarush account we will process the refund once the product reaches our seller's warehouse. Regards, Customer Support|| IndiaRush | |||||
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+91 11 4083 4083 [Customer Care]
630, 1st Floor, Lane No 3, 1st Building, Westend Marg, Saidulajab, New Delhi, Delhi, India - 110030
But it was delivered different product, when I send refund order then it said that you can purchase other product and not refund your rs. in your bank account.
I have all proof about it.
We apologize for the inconvenience caused to you.
At IndiaRush.com we try to give best services to our customers,
We request you to kindly share us your registered mail id or your order number for us to check and assist you accordingly.
Regards,
Customer Support|| IndiaRush