[Resolved]  IndiaRush / Arnit Retail — Poor Customer service / Return of Product

Website:www.indiarush.com

Trying to contact the customer care through phone and email however no response. Want to return a product. Even emails sent are not responded to.
request process for return. i am trying to reach the phone number for past 3 days. either it is engaged or when it rings no one answers. Even after writing email to and sending contact details they have not contacted me. request contact me as early as possible as they have a return policy with 15 days.
order number[protected]
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Oct 19, 2016
Complaint marked as Resolved 
IndiaRush / Arnit Retail customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2016
IndiaRush / Arnit Retail Customer Care's response
Dear Nimisha,

Greetings from IndiaRush!!!

We apologize about the inconvenience caused to you, This is regarding your order number #[protected], We like to update you. Will make it close your return request in next 3-4 working days maximum. If you still have any concern feel free to revert us back.

Thanks & Regards:
Team IndiaRush
[protected]@indiarush.com
+91 [protected] (10am-7pm)
Complaint comments 

Comments

Had ordered for purple Bhagalpur Saree Order no.[protected].It looked as used one and thread work is all come out.Had requested for replacement.From last one week I am getting mails to upload return receipt, but no one has turned up to collect d Saree.I want an immediate action on this.
IndiaRush / Arnit Retail Customer Care's response, Oct 4, 2016
Verified Support
Dear Sheena,

Greetings from IndiaRush!!!

We apologize about the inconvenience caused to you, We like to update you we have escalated your case to our concern team today, Our concern team will get back to you on priority.

Thanks & Regards:
Team IndiaRush.
Need Help ?
care@indiarush.com
+91 8860870631 (10am-7pm)
I was ordered kurti and i got sari, so i contact them but they aren't reply to me back and not recieving my calls and not repliang me through mail so i need your help plz take stricts steps of them and help me
IndiaRush / Arnit Retail Customer Care's response, Oct 4, 2016
Verified Support
Dear Dharam Bheda,

Greetings from IndiaRush!!!

We apologize about the inconvenience caused to you, We request you to kindly provide us your order number or contact number so that we can get back to you on priority.

Thanks & Regards:
Team IndiaRush.
Need Help ?
care@indiarush.com
+91 8860870631 (10am-7pm)

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    IndiaRush / Arnit Retail Phone
    +91 11 4083 4083 [Customer Care]
    IndiaRush / Arnit Retail Address
    630, 1st Floor, Lane No 3, 1st Building, Westend Marg, Saidulajab, New Delhi, Delhi, India - 110030
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