[Resolved] IndiaRush / Arnit Retail — Refund not received

J

Jay2016

from Bengaluru, Karnataka

Address:	New Delhi, Delhi
Website:	Indiarush.com

I am waiting for a refund on a saree since august 2015!!!
The saree was on order # 10012314. The saree (#1016) has been returned by me. It was returned in the same package with another saree (From the same vendor). The vendor claims to have received one item but not #1016. Indiarush was having computer problems when i was trying to process the return. On phoning them i was asked to return the product anyway and send indiarush an email asking them to refund the money. After several promises made by the staff from indiarush i have still not received my refund.
The case complaint has been elevated but i have yet to hear from them.
Could someone please let me know what is going on???

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Jan 9, 2017

Complaint marked as Resolved

IndiaRush / Arnit Retail customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

IndiaRush / Arnit Retail Customer Care's response Dear Customer,

We apologize about the inconvenience caused to you, We request you to kindly provide us your order number or contact number so that we can get back to you on priority. Also order number mentioned in above thread was wrong. Awaiting your revert.

Thanks & Regards:
Team IndiaRush.

Verified Support

Nov 24, 2016

IndiaRush / Arnit Retail Customer Care's response Dear Customer,

We apologize about the inconvenience caused to you, We request you to kindly provide us your order number or contact number so that we can get back to you on priority. Also order number mentioned in above thread was wrong. Awaiting your revert.

Thanks & Regards:
Team IndiaRush.

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J

Jay2016

from Bengaluru, Karnataka

THIS HAS TO BE A RECORD - Waiting for a refund since August 2015 - order number is[protected]. I was missing a digit in the order number. I am sure if you WANTED TO you could have found the order number from my name or typing the given order number, even though a digit was missing. My mobile number too should be in your system. I am not going to publish it here. I have written you guys almost 100 messages (emails) and I don't know how many times I have tried to call you unsuccessfully.
Do you see the common denominator in all your complaints? - POOR QUALITY, REFUND NOT ISSUED, CAN'T GET THROUGH TO INDIA RUSH. ... what kind of a business do you run????

I SINCERELY HOPE YOU GET TO THE BOTTOM OF THIS A S A P. I have been VERY PATIENT and I do not give up when I am in the right.

Thank you.

[Resolved] IndiaRush / Arnit Retail — Refund not received

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