[Resolved]  IndiaRush / Arnit Retail — Return of goods

Address:400091
Website:indiarush.com

I ordered some dresses from Indiarush.com however due to the degraded quality of the material I decided to return them the very next day. Since then all I have been doing is followup with Indiarush. They are asking me upload the receipt of courier and when I arrange for the courier, he never shows up. He passes my house but does not pick up the courier package. I have sent so many emails but in vain. I got an apology email from their CEO Rahi Jain as well but no action was taken after that. I can submit more details if needed.
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Oct 30, 2016
Complaint marked as Resolved 
IndiaRush / Arnit Retail customer support has been notified about the posted complaint.
Sep 24, 2016
Updated by Rajshree.Raj
Order #[protected]
Verified Support
Sep 27, 2016
IndiaRush / Arnit Retail Customer Care's response
Dear Rajshree,

Greetings from IndiaRush!!!

We apologize about the inconvenience caused to you. We like to update you we have forwarded your case to our concern team today...Will make it close your concern on high priority.

Need Help ?
[protected]@indiarush.com
+91 [protected] (10am-7pm)
Complaint comments 

Comments

I get one kurti of order no.[protected].The quality of fabric and stitching is unacceptable.They mention the customer service no which is always hearing busy whenever called not consicious for customer satisfaction .
IndiaRush / Arnit Retail Customer Care's response, Sep 27, 2016
Verified Support
Dear Sushmita,

Greetings from IndiaRush!!!

We apologize about the inconvenience caused to you. We like to update you we have forwarded your case to our concern team today...Will make it close your concern on high priority.

Need Help ?
care@indiarush.com
+91 8860870631 (10am-7pm)

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    IndiaRush / Arnit Retail Phone
    +91 11 4083 4083 [Customer Care]
    IndiaRush / Arnit Retail Address
    630, 1st Floor, Lane No 3, 1st Building, Westend Marg, Saidulajab, New Delhi, Delhi, India - 110030
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