[Resolved] IndiaRush / Arnit Retail — [Urgent] No refund received

Sal123

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110092
Website:	indiarush.com

Order number[protected]. I had ordered a lehenga from indiarush, but what i received was a totally different piece. I had immediately returned the item, which has been received by the seller. But i have not got any confirmation regarding the refund. The amount has not been refunded in cash or as credits. The policy assures refund in some way, but they have not been responsive so far. The customer care number is absolutely useless. No one picks up the phone. And no one has replied to the emails i've sent. This behavior is just ridiculous. And if i don't receive any confirmation for the same in a day or two, i might have to take some serious action.

Was this information helpful?

No (0)

Yes (0)

Dec 5, 2016

Complaint marked as Resolved

IndiaRush / Arnit Retail customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

IndiaRush / Arnit Retail Customer Care's response Dear Saloni,

Greetings!!!

We apologize about the inconvenience caused to you, We like to update you we have already provided you the IR credit points in your indiaRush account kindly login and check. If you still have any concern feel free to revert us back.

Account Information
Customer Name
Saloni Gupta
Email
[protected]@iiitd.ac.in
Edit
Customer Group
General
Credits Available(General)
0
Credits Available(Return)
1790
Total Return Count
1

Thanks & Regards:
Team IndiaRush!!!