[Resolved] Indiarush.com — Fraud by indiarush.com | |||||
I ordered for the purchase of a saree from the online portal indiarush.com on 24/06/17. Details below. Item: https://indiarush.com/poly-silk-multicolour-printed-saree-fab35 Order number:[protected] order date: 24/06/17 Delivery date: 28/06/17. After it was delivered, I found that the saree was not of the same quality as being shown in their online portal. I have raised a return request with them regarding this too. I had to bear the expenses for returning this item safely to them. But subsequent investigations in online pages like facebook reveals that they have stolen the display picture of the saree being sold from other sellers (Studioayana), whose quality is far superior. This means that they are tricking the Indiarush customers to buy a product by putting up a superior looking photo, stolen from other pages. Please check the link given below for a complaint by Studioayana. https://www.facebook.com/studioayana/posts/[protected] Also, Indiarush doesn't credit the money back to our bank account. Instead it is credited as Indiarush's store credit, which forces us to buy some other product from Indiarush again. I feel really cheated and I wish the following actions to be taken, which they are refusing to do as of now. 1. Indiarush owning the fee for the return of the product 2. Indiarush crediting the amount we spent to our bank account. I request the consumer forum to take necessary action immediately and stop this site from selling products with fraudulent details. Was this information helpful? | |||||
Jul 14, 2017 Complaint marked as Resolved Finally I got my money back and it is credited to my bank account as requested. IndiaRush / Arnit Retail customer support has been notified about the posted complaint. Verified Support Jul 08, 2017 IndiaRush / Arnit Retail Customer Care's response Dear Smita, Thank you for writing IndiaRush! Please accept our sincere apology for the inconvenience caused to you. With reference to your email in regards to the refund for the order number[protected]. We would like to inform you that we have initiated your refund from our end and same will be credited to your bank/credit card account within next 5-7 working days. We assure you that we will try our level best to provide you great services in the near future. Regards, Sarvesh Customer Support|| IndiaRush Verified Support Jul 08, 2017 IndiaRush / Arnit Retail Customer Care's response Dear Krithika, Thank you for writing IndiaRush! Please accept our sincere apology for the inconvenience caused to you. With reference to your email in regards to the refund for the order number[protected]. We would like to inform you that we have initiated your refund from our end and same will be credited to your bank/credit card account within next 5-7 working days. We assure you that we will try our level best to provide you great services in the near future. Regards, Sarvesh Customer Support|| IndiaRush | |||||
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