IndiaRush — Goods not delivered /amount paid not refunded

Address:New Delhi, Delhi
Website:Indiarush.com

I had placed oder no.[protected] on 21.04.2016 for cotton white printed kurti with palazzo with size m with online shopping site 'indiarush.com'and made payment by credit card. After placing order i realized size m may not fit well and i should go for size l. So on 22.04.2016 i called on customer help no. & requested for size l which they accepted. On 23.04.2016 i received sms for shipment of item with size m thru courier ecomexp vide awb no.[protected].
I again called on customer care no. They ensured that i will get my requested size l.

Till date & after a lapse of two months and even after repeated follow up.. Emails on their customer help i have nither received item i had ordered for nor they r refunding me the amount paid.

They always reply two line saying give us time to resolve problem

I dont know where s the problem?

I would like have refund of amount paid with interest without any further delay.
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IndiaRush / Arnit Retail customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Chhaya,

Greetings!!!

We apologize about the inconvenience caused to you, We request you to kindly provide us next 2-3 working days time more so that we can investigate the same on priority. Kindly bear with us for the delay in your revert.

Need Help ?
[protected]@indiarush.com
+91 [protected] (10am-7pm)

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    IndiaRush / Arnit Retail Phone
    +91 11 4083 4083 [Customer Care]
    IndiaRush / Arnit Retail Address
    630, 1st Floor, Lane No 3, 1st Building, Westend Marg, Saidulajab, New Delhi, Delhi, India - 110030
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