[Resolved] IndiaRush — Not refunding the amount | |||||
Ordered a product in IndiaRush on Oct 26th. It got delivered on Nov 4th. The product quality is very worst. Raised a return request on the same day (Nov 4th '15). They took back the product from me on Nov 5th '15.Till now (Jan 10 '16), they are not returning me my amount. I have done almost 20 calls to them. Whoever attends the call, not responding properly. They were very lethargic. They are not forwarding the call to next level. They keep on telling some financial department is processing. They are no connecting to them as well. I strongly believe this is way they cheat all the customers. I have lost almost 4500/- rs money in this. If you are able to help me, please do the needful as soon as possible. Also please ban IndiaRush in India. I believe many customers like me are affected. Was this information helpful? | |||||
Jan 21, 2016 Complaint marked as Resolved The amount got refunded today(21/01/16). They didn't email or call me. But amount got credited into my account from Amit Retails. Thanks to consumer complaints. IndiaRush / Arnit Retail customer support has been notified about the posted complaint. Verified Support Feb 04, 2016 IndiaRush / Arnit Retail Customer Care's response Dear Saranya, Greetings from IndiaRush!!! We apologies for the inconvenience caused to you. this is regarding your order number#[protected], We are extremely sorry for the delay at our end. we do care about our customer we have also reverted you on our support e-mail id [protected]@indiarush.com about your refund however we are taking your feedback same we will escalated to our concern team to make process much easier so that customer con't wait for this much of time, if you still have any concern feel free to revert us back on our support e-mail id [protected]@indiarush.com or you may reach out us +91 [protected] (10am-7pm). kindly bear with us. Thanks & Regards: Team IndiaRush. | |||||
 2 Comments | |||||
Comments
Customer support is not going to care about this complaint at all
Reply
Dear Saranya,
Greetings from IndiaRush!!!
We apologies for the inconvenience caused to you. this is regarding your order number#[protected], We like to update you we have refunded your amount via NEFT and Your reference number is #N[protected], If you still have any concern feel free to revert us back, We are more than happy to help you.
Thanks & Regards:
Team IndiaRush.
[protected]@indiarush.com
+91 [protected] (10am-7pm)
Greetings from IndiaRush!!!
We apologies for the inconvenience caused to you. this is regarding your order number#[protected], We like to update you we have refunded your amount via NEFT and Your reference number is #N[protected], If you still have any concern feel free to revert us back, We are more than happy to help you.
Thanks & Regards:
Team IndiaRush.
[protected]@indiarush.com
+91 [protected] (10am-7pm)
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