[Resolved]  Indiatimes Shopping — Irresponsible

Address:Chittoor, Andhra Pradesh

I ordered a portable table mate II on indiatimes shopping website and received it on May 26th, 2014. As I was out of town, I opened the product on May 29th as soon as I came back. To my shock, the product is damaged at multiple places. I called up customer care and reported about it and lodged a case id 1386714. As per the request from customer care representative, I mailed them the pictures of the damaged product and other documents. There was no response from them for 3 days and when I called them, they mentioned that the email ID is not working and hence they couldn't respond and asked me to wait for a day. Next day, representative called up and mentioned that there's no pick up available at my end. When there's a drop facility available, why is not there a pick up facility? Why is this not mentioned in the website? Or why is it not mentioned to me when I registered a case? Every time I have to call customer care and I get frustrating answers and they ask me to wait and it's been already 13 days. This is definitely not the way to behave with customers.
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Aug 14, 2020
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Complaint comments 


Dear Customers,

Greetings from Telebuy...!!!

We have gone through your complaint . We regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care. Incase of any escalation please contact me directly in[protected] / [protected].

With Regards.
Ajay Kanagasabapathi,
Manager - Customer Care.

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