Indiatimes Shopping — received wrong, defective product

Address:

Chandigarh, Chandigarh

Dear Sir/Mam, I did order MMX 353g data card online from Indiatimes shopping. My Order Id is [protected] & Case Id 1225945. I received wrong /defective product. I did call him for replacement. On 31 December 2013 they called me back & said we 'll send someone(courier) to replace it before 3 January 2014. but now they are saying that we can;t replace / cancel it. Kindly solve it ASAP Thanks