Indiatimes Shopping — Refund pending since 2 month

Address:

Gurgaon, Haryana

I had ordered a shoe(order no [protected]) with mode of payment as COD.After receiving the product i found it defective and size mismatch.i immediately asked for replacement on which i was communicated(6th August, 2014) that the size required is not available and refund will be processed.It is now almost 2 months and i have not received my money back.Multiple case ids are only being generated with no result.