Indira Gandhi National Open University — does not attest id card in study centre

Address:

Bardhaman, West Bengal

When any student goes to attest his or her identity card then the head incharge of that study centre says that you should go to regional centre to attest your identity card. Why is it happening?
Study centre should co-operate with students but they don't understand and they want to frustrate the student. This type of incident is happening here durgapur study centre and the head incharge of durgapur study centre says that we should not come durgapur study centre to attest our identity card. Please take any action against it.
Thank you