Indira Gandhi National Open University — Formal Complaint Regarding Delay in Issuing Statement of Marks and Lack of Response

Dear Sir/Madam,

I hope this letter finds you well. I am writing to formally express my extreme disappointment and frustration regarding the continued delay in receiving my statement of marks for my BCOM AF degree from IGNOU. Despite my numerous attempts to address this issue through email communication, I have received no satisfactory resolution or even a proper acknowledgment of my concerns.

To provide a brief overview, I have sent more than 50 emails to IGNOU explaining that I have already received my degree certificate, but the statement of marks remains elusive. In each instance, your response has been a generic claim that the documents have been dispatched to my registered address. However, I would like to emphasize that I have not received the statement of marks, despite the repeated assurances given.

Furthermore, I am deeply troubled by the lack of response and action on my application for a duplicate mark sheet, which was submitted along with a Demand Draft over a month ago. The absence of any communication or acknowledgment from your end is completely unacceptable. This delay has not only caused immense frustration but has also had a detrimental impact on my academic pursuits. The inability to provide the necessary documentation has resulted in missed opportunities to apply for higher education in various universities and the loss of potential scholarships.

Moreover, I have also submitted a separate application, along with a Demand Draft, for an official transcript. However, I am yet to receive any response regarding this matter, leaving me uncertain about the progress and status of my request.

I am compelled to highlight that IGNOU's persistent negligence and lack o[censored]rgency in addressing my concerns are indicative of a serious breach of responsibility. As a result, I am now considering further legal action should there be any future delay in resolving this matter appropriately.

I demand immediate attention to this pressing issue. It is imperative that my statement of marks be dispatched without any further delay. Additionally, I request a prompt response regarding the status of my application for a duplicate mark sheet and official transcript.

Please be advised that the continued delays caused by your department have not only disrupted my educational progress but have also undermined my faith in the administrative processes of IGNOU. I implore you to treat this complaint with the utmost seriousness, rectify the situation promptly, and prevent any recurrence of such issues in the future.

I expect to receive a written acknowledgment of this complaint within ten working days from the date of receipt of this letter. Furthermore, I request regular updates on the progress of my requests and immediate confirmation upon dispatching the statement of marks and the duplicate mark sheet.

Failure to address this complaint within a reasonable timeframe will leave me with no choice but to escalate this matter to higher authorities, as well as to seek legal remedies available to me. I sincerely hope it does not come to that, and your prompt action can resolve this issue satisfactorily.

Thank you for your prompt attention to this matter. I trust that you will handle this complaint expeditiously and restore my faith in the integrity of IGNOU's administrative processes.

Yours faithfully,

Rakshith M S
Enrollment Number:[protected]
Degree: BCOM AF