Indira Gandhi National Open University — Grade card and provisional certificate dispatched to a wrong address and not rectified even after repeated initimation

Address:

93, Maidan Garhi Rd, Maidan Garhi, New Delhi, Delhi 110068

I am Soumili Chatterjee. Enrollment number : [protected]. Correct address: 65/66B B-4 Rani Harshamukhi Road. My grade card and certificate is dispatched to a wrong address of Kochi with speed post number ED[protected]IN and is not delivered. I am pointing this issue from the last one month.

They have dispatched my grade card in december 2022 to a wrong Kochi address (old), which has been changed in July 2022. Now it is their duty to dispatch to the correct Kolkata address, which is clearly visible in my login details. I am not staying in Kochi, the address is changed, I cannot visit the post office of another state.
Why is my grade card dispatched to Kochi, which is not the correct address?? When can I expect the grade card to be dispatched to the correct address??

It is your responsibility to dispatch the grade card to the correct address. Without reading anything, you people are replying to the grievances. Now I will have to take other steps.