Indira Gandhi National Open University — I am successfully completed MCOM in June 2016 still I am not received original certificate

I am successfully completed MCOM in June - 2016 and received my provisional certificate but not yet received my original certificate. I visited Rajendra College IGNOU, ‌‌‌Balangir but they told me they don't have any certificate from 2016 . My enrollment no is[protected]
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