Indira Gandhi National Open University — low assignment marks

I appeared for december 2018 mcom final year exams.
In one of subjects mco-5 my assignment marks are only 38 which is below the passing marks. The status shows as "not completed". Kindly check if there is a clerical error on your end. I submitted my complete assignment.

Please confirm my assignment marks again from my study centre (Cvs)

My enrollment number is[protected].

Also, the marks for one of the subjects has not been updated. Mco-7. Kindly confirm.