Indira Gandhi National Open University — no confirmation received

I had applied for post graduate diploma environmental and sustainable
Developement (Pgdesd) admission through online admission portal of
Ignou on 15.07.2017

I filled all the particulars and made payment of fees through debit
Card. The screen shows as "payment successful you will be redirected
To merchant site but even after a long time it did not redirected to
Ignou website and did not show any confirmation received from ignou
And no transaction number is generated.

I check number of times in"check your status". It shows as again new payment is to be made. Please provide my admission confirmation status or refund the money.

Name: sarthak chauhan
Control no.:[protected]
Program opted: pgdesd
Amount paid: rs. 5662.78