Indira Gandhi National Open University — No one picking up the phone

Address:	Ahmedabad, Gujarat, 380052
Website:	Ignou

I have just filled in the online application form. I want to enquire about a few things like when is the course starting, from where and when do i have to collect my books and few other qieries. I even wanted to contact them for the documents required before going to the office for admission. But nobody picked up. All my efforts of arranging and getting photocopied documents were in waste since one document was less about which i didn't know. That's why i wanted to talk to them before going. The place is very far from my house. But they never pick up the phone. I cannot go to the place every now and then. Also, i dont know when my course ma in history is starting and when will i receive the academic schedule and material for it. What am i supposed to do now