Indira Gandhi National Open University — non receipt of marksheet after completing ba from ignou

I have completed my ba from ignou, last exam was in dec 17. I even applied for 32 convocation ceremony and paid the required fee but i received only the provisional certificate. I haven't yet received the marksheets. It's been a long time now. I require those marksheets urgently for admission to further courses as well as for applying for jobs. Therefore i request that these certificates may be despatched as soon as possible to the address mentioned below :

Jai hind colony, nalamore,
Mp bagh, ck road,
Ara -802301
Dist - bhojpur
Bihar