Indira Gandhi National Open University — provisional certificate not received

Address:

PLOT NO 195&195 PART, VR COLONY, CHERLAPALLY, NEAR SRINIVASA WATERPLANT, Hyderabad, Andhra Pradesh, 501301

On 2018 december i have completed my mapc program but so far i did'nt received certificates from ignou newdelhi, i have contacted sedrc they replied me as your provisional and grade card has been dispatched on 06/03/2019 but those are not reached to me by sending so many mails i requested them to give me a tracking no& details no reply from them, after that applied for duplicate grade card and provisional but received grade card not a provisional certificate, other universities are asking me provisional certificate as a proof of completion where as no response from ignou, suggesting me to wait untill original degree released, untill that there is a no chance of getting admissions into other universities. Kindly issue my provisional certificate.