Indira Gandhi National Open University — transcript status- not known

Sir, iam sivaraman (Enrollment no.[protected] and course-mba) submitted form for transcript on 7th august and its been one month and no update on status. Tried to reach the number[protected] given in the form but nobody is answering the call.in form they have mentioned it will be done within 15-25 days. Now there is no response and no update in status.