IndiTab — Mobile not recharged but money deducted

I tried to recharge my jio mobile No: [protected] with Rs.75/- on date[protected] using debit card of SBI. Money was deducted but mobile was not recharged.I was wondering where the money was gone.I got an e-mail on date[protected] from India Tab telling that the money (Rs.75) is in the easy cash wallet and I can use it to purchase on next order. I was happy that I got my money back. I tried to recharge my mobile on date[protected] through easy cash wallet. It is shown that .the balance in the wallet is Rs.75/-. I was happy on seeing this. I gave all the details and submitted to proceed to pay. OTP was sent to my mobile. I entered the OTP and submitted. Then it is shown that the amount was used to purchase and the balance in the wallet is zero. I was happy that I got my money back. But to my surprise my mobile was not recharged again. Then I contacted on customer care phone No: [protected].Your customer care executive told that the balance in the wallet is Rs.75/- and I can use it to purchase. I am not able to understand this. However I tried again to recharge. It is shown that the balance in the wallet is zero and I was prompted to recharge using debit card. I am not able to understand the working of your system. I request you to credit the amount to my SB A/C immediately.Regards.