Indusind Bank — Bank Harassment

Dear Team,

I'm writing this because my situation is really awful.

My decision to borrow money from Indusind Bank for a vehicle was probably my biggest error.

Let me start by explaining everything.

When I applied for a loan, I had to provide physical checks and authorization for auto debit (ACH), but to my astonishment, the first month money transferred out twice without my knowledge even though I had only authorised one withdrawal.

A severe problem exists here.

Fortunately, I became aware of this and contacted the bank. I received an absolutely absurd explanation. I was informed that situations like this occur when you apply for a loan.

Response was utterly careless.

Then it was advised that I write and ask for the money that had been taken out without telling me. It was intruding. I had to wait a good two weeks to receive it after this.

Let me now share something that recently occurred.

I sent a specific email to you since I couldn't pay my instalment; nonetheless, the individuals from your local branch arrived to my house and began threatening to take the keys to my vechicle or demand money instead.

I was genuinely terrified by this, and I found it difficult to stay focused.

This really bothers me, therefore I've chosen to write to you about it. If this isn't fixed right away, I won't have the option of contacting the RBI Ombudsman or seeking legal counsel.

I've included a screenshot showing how money was swiped twice in one month without my knowledge when it was only intended to be taken out once.

I don't believe the proper compliance with debt recovery legislation was achieved.

(It is indeed a reality that I am running behind paying my line of credit I took from the financial institution)

Account nmbr; DMM03239G