[Resolved] Indusind Bank — Bike EMI

Velmurugan Kothandaraman

from Chennai, Tamil Nadu

Address:	600012
Website:	www.indusind.com

Hi,

I wasn't informed about the due date for my bike loan. As a result, my si/ecs got cancelled. (I. E. Emi/ pdc /si/ecs cancelled (Tnzo1176h).

Due to a communication gap, it got cancelled and i was asked to pay the penalty for the same.

I've already paid the penalty amount. Why should i need to make the payment for the communication error in your end?

Please reverse me the penalty charges and get me the exact details about the emi.

Thanks,

Velmurugan
[protected]

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Apr 21, 2017

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2017

IndusInd Bank Customer Care's response Dear Mr Velmurugan

We regret for the inconvenience caused. Thank you for sharing your details with us. We have forwarded your details to the concerned department & somebody from our team will call you at the earliest to assist you with your concern

Thanks,
Team IndusInd Bank.

Verified Support

Mar 20, 2017

IndusInd Bank Customer Care's response Dear Mr.Velmurugan

Thank you for your patience.

This is in reference to your post dated March 14, 2017 regarding ECS (Electronic Clearing Service) cancellation charges.

We understand that our Bank Official has spoken to you and addresses your concerns regarding ECS cancellation charges to your satisfaction.

Should you require any further clarification, please feel free to contact us [protected]@indusind.com
Assuring you the best of our services.

Thanks,
Team IndusInd Bank