Indusind Bank — Car loan statement clarifications

Dear sir/madam

Ref: car loan customer code: cw1858760
Borrower name: abhiram chandroth
Contract number: esg03903c

I am writing this email on behalf of my son, borrower of the above mentioned car loan, who requested for loan moratorium due to covid lock down situation.
Pls note in the initial stage he could not apply for moratorium since lock down was extended he approached agent and request to consider the same.
Its noticed that there is debit from my account due to insufficient fund against the emi repayment.
Kindly check whether moratorium approved for this account.in case yes, why such debit was happened?

Unfortunately i am not getting any proper response from the agent of local office. (Vatakara, kozhikode, kerala)
Hence consider this as an escalation from a customer who expect better support from such a reputed bank

Also i would like to know in case i need to close the entire balance of the loan amount, how much should i pay before end of this month.
My son approached agent and local office, the statement provide is not clear for me.

Hence i kindly request you to clarify the following points

1. Loan amount was inr 3, 00, 000/ where in the attached statement it is mentioned rs 54, 668 against margin amount. What exactly this margin amount?
2. Provide emi split up like how much is the principal amount, interest etc.
3. Detailed loan closing statement

I expect your prompt response on these points