Indusind Bank — Complaint against the bank's worst service and staff carelessness

Address:

Chetty Street, Pondicherry

Hi,

1. I went to [protected]@Chetty Street, Pondicherry branch to open one FD account on 10-Dec-2020 after submitting the account opening form and the supporting documents as asked. Account was opened but the name details (both account holders name and nominee name) were carelessly put in the system by their team which led me to ask again for corrections. Waste of my time due to their irresponsibility.

2. I tried multiple times to reach their staff (David) who opened the FD account. But no response from him like in sample mail picture 1.png. If he was leaving from the job which was informed to me recently, he/someone was expected to respond till FD processing is complete or till the time he was there but nothing happen and it created inconvenience for me.


3. After seeing no response from Indusind staff, I had to go the bank again on 18-Dec to ask David and take a copy of the FD to check the given details. Surprised to see both my name and nominee name were not put correctly in the FD account as per the application form/id proof. Why are we giving the form and id proofs to the bank people is not understandable? So they ignore and carelessly type something on their own. Later I made the corrections in that hard copy itself being at the bank and gave to David to take care of their people mistakes for which they are paid to do their job. Wasted my time unnecessarily here. Mail picture 2.png


4. Since no correction happened as asked, multiple times like sample mail picture 3.png & 4.png I had to contact their customersupport people "[protected]@indusind.com" online only instead of going to the bank for the third time. IndusInd is not paying me everytime to go to the bank and correct their mistakes, I kept checking with their people in emails only since their IVR support# also kept saying my phone# is not recognized and disconnected the call. I dont know what useless work their people have done with that too, apart from this names mess. Everytime I contacted this "[protected]@indusind.com", they create some complaint# and close it later without having any idea of the complaint or resolution. They should get such tickets from their people and check. Again wasted my much time unnecessarily here.


5. Till 8-Jan-2021, no action on corrections yet, again I escalated to another team called customer complaint team "[protected]@indusind.com" as you see the sample mail picture 4.png & 5.png. Then it was going back and forth. Correction was done and FD advice was received finally on 29-Jan. I want to know why FD account created on 10-Dec but the correct FD advice sent to me on 29-Jan. Why I wasted my time unnecessarily here for them to do their paying job.

6. In between this, Indusind chose some courier service in which the delivery people dont know how to talk decently. First time despatch (FD advice with name mistakes) person was blabbering when asked about the nearby collection center (so I can go and collect myself). Instead of giving the very near landmark of the place, he was talking useless. He asked me to cut the call and I did so after telling him to send back the courier to Indusind.

7. Second time despatch person also spoke rude as he seemed to know and got it from the first person and I didnt collect the courier. Rather I complained about such cheap courier service to Indusind in my mails and told the bank team to keep the FD advice at the bank so I will come and collect whenever coming that side. Amongst so many other decent courier services who decently ask to come to their place and collect it, Indusind unnecessarily made me to deal with such cheap courier people of their choice.
8. As resolution, I contacted nodal.officer team and they forwarded the complaint on 2-Feb to the branch people in which one person called and said that she can only say sorry for what happened and nothing can be compensated. I replied to her saying sorry for repeated negligence on a simple work is not acceptable. I want her to answer me for all the crap I have done to do your paying job. She didn’t answer as forwarded the complaint to the branch manager
9. Then the branch manager spoke as if he knows everything. Its bank manager simply asked me what is that I had done for bank's mistake and how I wasted my time etc. Causally sitting in office and asking useless questions to account holders will not help with resolution as their nodal team assumed while forwarding to him. A branch manager has no right to ask me such questions when he should sit there and control his branch people to do their salaried job responsibly so I dont have to go through crap things which you people create. So I highlighted all the above as how and what was done from my side to fix the bank’s mistakes. Branch should read and understand. Branch manager cant read the complaints properly and then respond rather read some part of the mails only which was irritating to him instead of properly understanding the parts which irritated me for all this useless work done by me for 1.5 months for bank’s mistakes. Branch manager is the manager to his people only and not to account holders, so he is expected to stop behaving like some superior as his mannerisms are not tolerated by others and it is questionable.

Just for one FD, Indusind took my own time in this past 1.5 months till they correct and send the FD advice which ideally takes just 1 week only (if they had done their work responsibly). Highlighting Indusind carelessness and then repeatedly contacting their people to "fix their own mistakes" is not account holders job. If Indusind had still created such situation, then Indusind should show accountability of their own mistakes like I have been asking which hasn’t happened yet, instead of they all working as if they dont have rules for their work and negligence. Not in every case Indusind sorry is accepted and if so let me defraud the bank over loan and then I also say sorry to see if Indusind simply accepts my sorry. Until I get to hear about proper resolution/response from Indusind for wasting my time, this complaint is expected to be open.