[Resolved] Indusind Bank — Credit Card complaint

Sadhan27

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700028
Website:	Request for refund of penalty and other charges

I have paid the due amount of my credit card before the due date, but by mistake that amount was credited to another credit card which is now cancelled. While the payment was made there was no prompt that it was a cancelled card and the payment was accepted by the bank. The bank has accepted the fact and confirmed that the they will reverse it. However they have charged about Rs, 1000/- extra combining various heads of penalty, for a paltry bill amount of Rs, 2090.00. In spite of all my requests the penalty has not been withdrawn, and the card is still blocked.
I don't find any reason why they will require four days to adjust the payment for the fund lying with them, while all electronic transactions are effected instantly in every other case.
Name- Sadhan Bhattacharyya
Their reference to my call with customer care is [protected] dated 04/04/2017.

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May 12, 2017

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2017

IndusInd Bank Customer Care's response Dear Mr.Bhattacharyya,

We regret the inconvenience caused. To further look in to the matter, we would request you to share your contact details with us at [protected]@indusind.com and somebody from our team will get in touch with you to assist with your concern at the earliest.

Thanks,
Team IndusInd Bank

Apr 18, 2017

Updated by Sadhan27 I did not receive any response to my complaint from Indusind bank. The bank had confirmed in their message dated 6th April, 2017 sent to my mobile that they would refund the amount within 4 working days, Their reference no. is [protected]. But till date I have not received any communication from them in this matter. In the meantime I have paid the entire amount due to the bank except the amount already paid earlier. It is surprising to note that I did not receive any message against that payment from the bank. Earlier they used to call me about the payment but after that payment was made by me the bank is totally mum in this matter. On the other hand I have on date received a message that a credit card statement has been sent to my email address against that old card showing a credit balance, which indicates that they did not respond to my request. Please note that Bank did not send me any statement of that credit card after the new one was issued, which I told them to cancel with immediate effect. My userID of their internet banking has been locked by them, as a result I could not see the latest position of the account. I am just wondering how a responsible bank can do such things.