Indusind Bank Credit Card — Credit card [protected] cancellation and clearing dues and settlement - improper information update by collection team

Address:	500015
Website:	complaint submission to consumer court

Respected Sir/ Madam,

I, Narasimha Kadiyam, was the customer of your esteemed services. As I have been used the services around 3 years without any issue of subject mentioned card, finally it was ended with bad experience.

I faced many problems in with unexpected and extra amounts without any proper reasons and any information (you can find my track for entire usage period). In June month, I requested to reverse the late fee charges even I paid more than min amount before the due date as I was in serious personal issue and it was first time, but my request has not been considered. It was upset for me as I am using other cards also when there is genuine reason I am able to get the same and how it was even not considered in Indusind services.

For this reason I have cancelled the card and I have paid Rs.3000 and the actual amount which I need to pay is Rs.1, 207.89. The including/accumulated with late fee it was Rs.7, 926.16, as its big amount when compare with actual due is Rs.1207, I have requested to help me reverse possible charges. After that I assumed my card was cancelled and that that time, extra charges of Ra.2086.51.

After that two time your customer service people have contacted me, saying that we are okay to reverse those charges and you can continue our services but i was not ready for that time. This is only minor reason and nothing is there.

During that period, the collection staff has called me and that they are telling there is due of Rs.6, 093.61, i was surprised for this amount as its seems very big amount when i actually to paid. And also, they told your card is still active status and this very bad and wrong information update from your concerns.

As I have maintained good relations and good track in my banking activities and having good track for all the financial concerns, i am really shocked for this bills generation after cancellation without any proper information. I am still okay to pay my pending amount of Rs.2280.74 (initially as I guss). All these consequences, I came to know my card has been cancelled in June 2015.

In the view of above all the concerns, even, every month credit card statement is generating and due amount is increasing without any proper reason and no one has contacting me for due amount. As per the current statement, the due amount is Rs.12, 297.01 instead of actual due is 1, 207.89.. which is really shocked me.

Hence, I am request you to kindly consider my request above all the concerns and confirm us with clearing amount as possible minimum and update for the same and once I get confirm then I can able to clear the same.

I am okay if my concerns has considered favorably as its really very burden charged of Rs.12, 897.01 instead actual due is 1, 207.89.

Please find the below mail chain for your reference.