Indusind Bank — Credit card dispute

Address:560037
Website:bigshoppingbazzar.com

I made a transaction made on 28/10/2016. and i still did not receive any services/package as they promised. and its been more than 40 days i was waiting for it.In between these days, i tried reaching them and there is no response form them for my emails and calls.. So i have decided to file DISPUTE against them.when i called customer care for the procedure.. they told us to submit "NON RECEIPT OF SERVICE" from the merchant along with the dispute form which i cannt get it. with out this they can tfile it seems..
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When I made online payment transactions for shopping then money was deducted and transaction failed. It was happened twice and money is not refunded after 6 days.
I made a transaction of 20, 000 from my aura credit card, money got deducted from my card however I received a failed payment message at merchant end. Still the money is not refunded.

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    PO Box 9421, Chakala MIDC, Andheri (E), Mumbai, Maharashtra, India - 400093
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