[Resolved]  Indusind Bank — credit card wrong information provided

Address:

411016

Hi,

This is in reference to the credit card of induslnd bank platinum aura".

Actually on 26th july 2017 i got a call from mr. Swapnil gund who introduced himself as sales officer at induslnd bank. He gave information about the card mentioned above with facilities that i will be eligible for are as following,
1) no charges for cash withdrawl in first 3 months.
2) road assistance for vehicle is totally free.
3) movie tickets buy 1 get 1 free offer.
4) gift with welcome kit. And many more promisies were made by him.

I received this card yesterday and so i treied to call up mr swapnil gund but he was not reacbable as this mobile was switched off. So i spoke to customer care of induslnd bank but it was very shocking for me to know that i won't be recceiving any of the mentioned facilities. But when i informed them that i have got all wrong information and also have this in written from the mentioned sales officer and requested the customer care executive to register my complaint but she said she won't be able to do that only can do is reverse the joining fee charges of rs 899 + taxes.

This is very disappointing and sad to hear such incidence from such a reputed bank which i trusted and thought of getting a card from.

I am attaching all the necessary documents those are email. Sales officers photo id proof for your reference.

Request you to consider my this email as a written complaint. Please verify it and take a strict action.

Awaiting to hear back from you.

Regards,

Yogesh tikhe
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