Indusind Bank — Emi

Address:

682310

My name is Nisha Haridas. I had an motor vehicle loan account ESU3630U with your finance wing at tripunithura. My EMI starts on december 2014. I got a message in my phone to ensure the account with sufficient balance on 23rd December 2014 because they were collecting my first EMI on 23rd December 2015. So I filled my account with the amount on 20th December itself. But they didn't collected it till 6th January 2015. And I withdraw the money on 6th January 2015. But they collected the amount on 9th January 2015. Actually without any prior notice they tried to collect it. And they asked me to pay the return charge of 420. As its not my issue, because my account has more than that amount till 6th of January.So I refused to pay and also shown them my account statement. The people at edappilly branch agreed to pay the EMI amount only without the return charge. So I payed that amount.And now I need to get the NOC. When I approach for them, they are saying that the cheque return charge is not waved off from my loan account. I again approach the workers at edappilly, submit them with the account statement. They are saying like my request is rejected from head office. So I have to submit a complaint against them.