[Resolved]  Indusind Bank — false commitment and wrong credit card sent

Dear Sir/Madam

I have received a call in 10th to 12th April '18 regarding a free lifetime credit card of Indusind bank from customer care executive of Indusind bank / third part. For which I have clearly asked for "Platinum credit card" and not " Aura Platinum credit card". I have told them clearly that if this is not the case I will not go for credit card, these customer care executives put me on hold and enquired for which they later come over phone and said to mention my salary, I told them my Gross salary is above 50K and in hand I get something around Rs 47.5K. They clearly said sir you have gross salary more than Rs 50K you will only be provided with "Platinum credit card". I was very sure that I will get the card as I have double checked with them. They also told Rs 899 will be charged in 1st month but If I shop more than 25K in 3 months then this charge will be reversed. Now, after 2 days they sent a person to collect the documents, I had provided Pan card, Aadhar card, a photo, bank statement and salary slips of past 3 months, Also in the main form I have ticked the "platinum credit card" before signing, an additional form in which Aura was mentioned, I was told that this is nothing to worry and will be provided a " platinum card " and not " Aura platinum card"

Now come the verification process for which I have given all details and also again rechecked the same if the card we discussed was provided and they again have said you will be provided " Platinum credit card" and not " Aura Platinum credit card" .

However, when I have received the card it was " Aura platinum credit card" I was shocked too see that after son many commitments and verification also I was not given the card I had asked for, they why it was committed.? I have again and again verified the issue. I had discussed the issue with customer care executive also and she said sorry sir we have only told platinum credit card but Chennai credit card department is only providing this card and you have to accept this, which means I have to pay Rs 899, If I do not use the card for 3 months. It is like you are paying for Gold and getting bronze and it is being shovelled down your throat. I had complained to their customer care for re verification but answer remains same, that your form is filled that way and they cant help. I am attaching here screen shots of mail I have sent them.

I challenge the company to check the customer care voice recording before documentation and also during verification process. It is a complete cheating process these companies / customer care follow.

I was harshest punishment for offenders and either want platinum credit card or complete reversal of my card with any charges.