[Resolved] Indusind Bank — False information to sell credit card

maverick599

from Mumbai, Maharashtra

Address:

411031

As per the bank representative i was supposed to receive a card with no fees lifetime.
She told i will receive a powerbank with the card and i will be required to pay rs 500 initially.
I have received no gift and not used card even once as you have not provided any pin.
Now i am getting messages to pay an amount of rs575.
I request the bank to cancel my card and amount.
Aying that i am not interested now due to these issues.
However the bank replied by saying that no powerbank is given. Also told me to pay the amount which has now grown to rs 1100 by requesting pin from their customer care number.

Since i have not used the card even once and i don't intend to use it now due to their unprofessional attitude, why should i pay the amount.
They are also not closing my credit card.

I feel trapped and helpless.

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Oct 10, 2016

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2016

IndusInd Bank Customer Care's response Dear Customer,

This has reference to your e-mail dated September 06, 2016 regarding your credit card.

We are looking into the concerns you have highlighted and will get back to you shortly.

Thanks,
Team IndusInd Bank