[Resolved]  Indusind Bank — forex transfer - money not returned

Hi
I booked a forex wire transfer #202061 and transferred 5% money.
They asked me to visit the branch which i cant do as i am outside india right now.
I have been chasing the customer care and the branch since last week to cancel the transaction but neither they making the transfer, nor returning my money.
I would have spent at least 4 hrs on phone chasing the customer care and the branch but got no update.
Extremely bad experience. This was possibly the first and last time i am using your services.
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Mar 24, 2020
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2020
IndusInd Bank Customer Care's response
Dear Anhsuman,

We request you to share the complaint reference number to enable us to assist you further. Alternatively, you may write to [protected]@indusind.com

Thanks,
Team IndusInd Bank
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