[Resolved]  Indusind Bank — illegal charge of late fine

Address:

Howrah, West Bengal, 711204

Actually I have paid my due amount on 28th of march through net banking of my IndusInd Bank Credit Card statement for period 09-Feb-18 to 08-Mar-18 before the due date 28th of march . still i was charged for late fee. so i feel cheated by indusbank. i tried to reach out indusbank representative but none of them acted on my request.

Please find the interaction details with indusbank representaive.

Dear Mr. Singh,

This is with reference to your IndusInd Bank Credit Card.
We are disappointed to note that you want to cancel your credit card.

Please confirm the reason for credit card cancellation to enable us to assist you further.


In case you are not satisfied with our services, please share your experience with us so that necessary corrective action can be taken at our end.

We request you to reconsider your decision regarding card cancellation and give us an opportunity to serve you better.

Assuring you of our best services.

Sincerely,

Steven Tauro
Service Delivery Specialist

My Response:
Hello,

Reason of closing my Indus bank credit card:

Actually I have paid my due amount within due date for month of March bill. still i was charged for late fee. so i feel its not worth keeping this type of service or card.
Also, i had discussion with indusbank creditcard dept representative, but he reject my request of reversal of the late fine. so i have made up my mind to close the card.
so please let me know the process to close or block this card.

Thanks,
Manjeet