[Resolved]  Indusind Bank — IndusForex transaction

Address:Hamza park, opp. bipin vyas hospital, mahavir road, anand.

I have initiated an order of 600USD from India to TBC bank tbilisi on 9th august and it still (on 19th Aug) haven't reached the beneficiary. The helpline of IndusForex kept saying that the beneficiary bank is holding the amount and there's no reply from them. Beneficiary visited the bank more than 4 times to inquire about this, but the beneficiary bank officials say that there is absolutely no remittance as well as no communication frmo IndusForex or any bank regarding the remittance. Even showed the swift copy and they inquired about it in all departments and all branches, but there's nothing found.

The IndusForex helpline stopped responding my calls and I cannot further request a helpline call from my number. I even tried with my friend's and family's numbers but it seems like they blacklisted all of them. I visited a local branch of IndusInd bank and they're saying that they can't help in this as its a different matter.

So now I don't have any idea where IndusForex have sent my funds and why are they not responding. I'm attaching my swift copy of this order as a proof.
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Aug 19, 2021
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Aug 19, 2021
Updated by Taosif Jamal
The Beneficiary bank just called to inform that the funds was at hold at intermediatory, so its their mistake. LoL sorry IndusInd bank you the best!
Aug 19, 2021
Updated by Taosif Jamal
But still, IndusInd please un-blacklist my number. Thankyou.
Verified Support
Aug 21, 2021
IndusInd Bank Customer Care's response
Regret the inconvenience caused to your banking experience. We request you to write us at [protected]@indusind.com to check and assist you further.
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