[Resolved]  Indusind Bank — Live account freezing without notification

Address:

Alappuzha, Kerala, 688011

Dear Sir,

I have a Zero balance Savings Bank Account with Alleppey IndusInd Branch since 29.07.2006, Customer ID 10218479. I have taken a Vehicle loan (Loan No. ECD01693H) from Indusind Finance on 26.07.2014. The EMI of the loan was deducted from my SB account monthly (21st of every month) as per standing instruction given by me as signing the Loan agreement. Unfortunately last month ie, December 2016 my account was freezed without any notification. The Indusind Finance department send the cheque for clearing (Standing Instruction) and the same was returned with fine of Rs. 460/-. On 28.12.2016 I have contacted the bank and I got the information that my account was freezed and the same day, I have submitted KYC documents and Request letter for updating my account to Normal SB account with minimum balance 2500/-. Same day I had given the sufficient balance Bank statement with the Indusind Consumer finance division and they instructed me to pay the EMI of Rs. 1672/- with cash. Today I again contacted Alleppey Branch and not yet they can't activate my SB account. Now the Finance Division Instructed me to pay this month EMI + Dec Fine (460/-)+ Jan Fine (460/-). Today I Contacted Mr. Vipin (Mob. No. [protected]) with sufficient cash to close my Loan account but they are arguing If I pay the whole amount today, they can't stop this month EMI due to your old computerization Technic. Now I am instructed to contact on or before 30th January 2017 and they can cancel the standing instruction only on February 1st 2017. The problem is I will lost another Rs. 460/-.

So please activate my SB account (Today I have also submitted FATCA-CRS Declaration – Individual Customer) on or before 20th January 2017 and wavier the Fine accumulated