Indusind Bank — money got debited but the transaction failed

I have made a purchase at the trends shopping mall where the bill is 6044/- i was using my indusind debit card where the transaction got failed at the merchants swiping machine but the amount has been debited from my account. I have triple checked with the staff there but of no use. I have tried contacting the indusind bank cc but no one is picking up the call.
Worst customer service by the indusind bank
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I haven't received my bike loan NOC yet.
Registration Number: MH12 KG****
Contract Number: MPP09632H
Contact Number: *****5446

The loan closure date is Oct 2015. Branch is now asking me to pay additional Rs 750 for duplicate NOC
I have paid using induslnd debit card 330 on sep 15, money debite but trance failed..
Comoleted 3 wirkings days money not refound i hate this bank really iritate to me..
I have send screen shoot

Iam using my frd debit card
Trance failed
Please check i menstion bank state ment
And olease refound my money early as possable

IndusInd Bank Customer Care's response, Sep 21, 2020
Verified Support
We request you to kindly ask primary account holder to write to us at [email protected] or call our phone banking officer on 18602677777 for us to check and assist you further.

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