[Resolved] Indusind Bank — money withdrawal from atm if money is withdrawn from the account

deepak aoni

from Kota, Rajasthan

Address:	332713
Website:	Money withdrawal from ATM if money is withdrawn from the account

Hello sir / mem,
Deepak soni
(Account number[protected]
(Ifsc code indb0000825)

Yesterday morning i tried to withdraw money from the atm but due to sudden light, the money could not come out of the atm, but the money was reduced in my account which i did not even get, i even complained about this i have no hearing, (Complaint number 62660007,[protected] it is kindly requested that you hear my case as soon as possible.

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Jun 16, 2018

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

IndusInd Bank Customer Care's response Dear Mr Soni,

We wish to infrom you that we have initiated Chargeback with Acquirer bank [NFS Member bank] on 15/05/2018 for the disputed ATM transaction of Rs. 10000/-

Since the transaction was occurred in NFS network, the member bank has time-limit of 7 working days for investigation of this case at their end from the date of Chargeback raised. The member bank is either rejects the case by arranging a Journal Log OR accept the claim under NPCI norms.

The time-frame for above case would be expired on 23/05/2018.
FOR TXN NO[protected]

Should you require any further clarification, please feel free to contact us [protected]@indusind.com.

Assuring you the best of our services.

Thanks,
Team IndusInd Bank.

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Comments

suman3

from Noida, Uttar Pradesh

Not able to contact customer care no regarding query of credit card payment.

I had made a request on 25th April on the payment but still no change in the bill which i got it on 6th May.

would like to inform you to let customer care call me as am unable to contact due to phone is getting busy continuously.